Abridge Program Manager -Bilingual Mandarin

About this role

Benefits:

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Position Overview

The Abridge Program Manager oversees the daily operations of the Abridge Program, including academic advising, college preparation, residential life, and student support services.

This role supervises School Advisors and Dorm Managers, ensures high-quality student services, and coordinates communication among students, parents, school personnel, and external partners. The Program Manager is also responsible for staff performance, operational effectiveness, and continuous program improvement.

Key Responsibilities

1. Team Leadership & Staff Management

Lead, supervise, and evaluate School Advisors and Dorm Managers to ensure consistent service quality and operational effectiveness.

Assign student cases and staff responsibilities, establish performance expectations, and conduct regular team meetings and case reviews.

Provide staff training, coaching, and ongoing support to improve team performance and accountability.

1. Academic Advising & College Planning

Oversee students' academic progress, attendance, performance, and overall educational development.

Ensure School Advisors provide effective academic guidance, student follow-ups, and timely interventions for students requiring additional support.

Supervise college planning and admissions preparation, including academic goals, application timelines, and college readiness.

Coordinate with teachers, college counselors, and educational partners to support students' academic and college admission goals.

1. Residential Life & Student Support

Oversee residential operations and supervise Dorm Managers to ensure compliance with program policies, safety standards, and student supervision requirements.

Monitor student conduct, attendance, curfews, leave requests, and residential concerns.

Manage escalated student cases involving academic, behavioral, residential, or personal development challenges.

Coordinate student support plans and promote student well-being, engagement, and personal growth.

1. Parent Communication & Stakeholder Coordination

Serve as a key liaison among students, parents, teachers, school administrators, advisors, and external partners.

Ensure timely and professional communication regarding student progress, concerns, and necessary follow-up actions.

Facilitate effective coordination between academic, advising, and residential teams.

1. Program Operations & Continuous Improvement

Develop and maintain program SOPs, student tracking systems, reporting procedures, and operational standards.

Monitor staff performance, student outcomes, and overall program effectiveness.

Prepare regular reports and updates for school leadership.

Identify opportunities to improve operational efficiency, student support services, and overall program quality.

Qualifications

Bachelor's degree in Education, Counseling, Business Administration, or a related field.

Minimum 3 years of experience in education, student services, or program management.

Experience in staff supervision, team leadership, or program coordination.

Strong organizational, communication, leadership, and problem-solving skills.

Familiarity with the U.S. education system and college admissions process preferred.

Experience working with international students preferred.

English proficiency required; Mandarin Chinese proficiency preferred.