Senior Program Manager

About this role

About Zignal LabsZignal Labs’ real-time intelligence technology helps the world’s largest organizations protect their people, places, and position. Analyzing billions of data points in real time, Zignal's AI-powered platform accelerates mission-critical decision making by empowering leaders with contextual situational awareness of the information environment. Fully remote, with Silicon Valley roots and team members in over 20 states, Zignal serves customers around the world. Learn more at zignallabs.com. Senior Program Manager ROLE OVERVIEW This role serves as the central orchestration point for Zignal Labs' most critical customer and internal programs, ensuring seamless end-to-end execution. The position bridges technical development, customer requirements, and operational excellence, enabling the company to deliver complex AI/ML and national security solutions on time, on budget, and at scale. By aligning cross-functional teams and managing program lifecycles, this role ensures we maintain the highest standards of rigor, accountability, and mission success required in the national security sector. KEY RESPONSIBILITIES Program Lifecycle & Execution Lead the end-to-end planning, execution, and delivery of complex technical programs, product launches, and customer deployments

Establish rigorous program management frameworks, defining scope, schedules, milestones, and resource allocation

Monitor program health continuously, proactively identifying risks, operational bottlenecks, and dependencies, while implementing effective mitigation strategies

Drive accountability by establishing and tracking program performance metrics, milestones, and KPIs

Cross-Functional Leadership & Alignment Serve as the primary integrator between engineering, product, operations, and business development teams

Translate high-level customer requirements and strategic objectives into actionable technical milestones and operational deliverables

Facilitate regular program reviews and governance meetings, ensuring cohesive alignment across departments and executive leadership

Foster a culture of rigor, accountability, and continuous improvement across all program teams

Customer & Stakeholder Engagement Act as the primary program interface for key government agencies, defense contractors, and strategic national security partners

Ensure successful program delivery and customer success through transparent communication, rigorous status reporting, and effective expectation management

Partner closely with business development and sales teams to support proposals, statement of work (SOW) creation, and contract execution

Represent Zignal Labs program capabilities during key customer engagements and milestone reviews

Process Optimization & Governance Design and implement scalable program management standard operating procedures (SOPs), templates, and best practices

Establish repeatable processes for project onboarding, resource planning, and knowledge management

Optimize internal project management tools, systems, and workflows to improve efficiency and provide real-time visibility to leadership

Act as a trusted advisor to leadership regarding resource constraints, strategic integrations, and operational execution

KEY QUALIFICATIONS Experience & Skills: 7+ years of experience in program management, technical project management, or systems engineering roles

Proven track record of managing and delivering complex software, data, or technical programs in growing organizations

Strong understanding of government contracting, national security requirements, or the defense industry

Exceptional ability to translate strategic vision into executable project plans, processes, and systems

Experience leading cross-functional initiatives and driving organizational alignment without direct authority

Excellent communication skills with the ability to distill complex program data for stakeholders at all levels

Self-directed, highly disciplined, and comfortable operating in a fast-paced, fully remote environment

Preferred: Experience working closely with AI/ML platforms, data analytics, or enterprise software companies

Background serving in or delivering to the defense/intelligence sector

Active PMP, PgMP, Agile/Scrum, or similar formal program management certifications

Proficiency with enterprise project portfolio management tools (e.g., Jira, Confluence, Asana, Smartsheet)

Track record of successfully managing integrated project teams (IPTs) and complex vendor/partner relationships