Executive Director, Co-Brand Card Management

About this role

Shape how customers manage co-brand credit cards—across everyday servicing, lending, and AI-powered experiences. Help partners deliver experiences their customers love while growing usage, engagement, and lending adoption.

As an Executive Director, Co-Brand Card Management in Co-Brand Card, you own the strategy and delivery of card management capabilities across our co-brand portfolio. You lead the suite of capabilities, products, services that enable Chase and its partners to offer secure, intuitive online account management features across various channels. You set the roadmap for areas like partner/customer identity, multi-card and authorized user management, upgrades, virtual cards, payments, and lending experiences. Job responsibilities

Own the strategy, design, and delivery of partner-led online credit card servicing and card management, including integration models and APIs

Define and lead a multi-year card management roadmap across the co-brand portfolio, balancing partner needs, customer experience, business outcomes, and regulatory requirements

Set the strategy and roadmap for AI-enabled servicing experiences across partner channels, starting with guided self-service and scaling to action-taking workflows with safe controls

Establish the operating model for responsible AI, including evaluation, monitoring, human escalation paths, and risk, legal, and compliance alignment

Partner with lending, risk, design, product, and technology stakeholders to deliver compliant lending and pricing experiences within servicing journeys

Lead personalization strategy across servicing and lending experiences using data, machine learning, and experimentation to tailor prompts, offers, and actions

Define success metrics and quality standards for digital and AI-enabled servicing (for example: task completion, customer experience, and appropriate containment) and drive continuous improvement

Serve as the senior product leader for external partners, aligning on strategy, onboarding, delivery, and lifecycle management

Translate partner-specific needs into scalable, reusable platform capabilities

Build, develop, and retain high-performing product teams with a clear operating cadence for prioritization, decision-making, and delivery

Required qualifications, capabilities, and skills

Demonstrated experience leading and developing large, high-performing product organizations

Experience owning external partner or merchant relationships from onboarding through delivery and lifecycle management

Ability to communicate complex product and risk topics clearly to senior stakeholders and external partners

Experience setting product strategy and roadmaps in regulated environments (for example: financial services, payments, or credit)

Hands-on experience delivering AI-enabled product capabilities, including evaluation approaches and controls appropriate for customer-facing experiences

Experience designing personalization and experimentation programs using data and machine learning

Proven cross-functional leadership across technology, design, data and analytics, operations, risk, legal, compliance, and marketing

Strong product judgment and ability to make data-informed trade-offs in ambiguous, fast-moving environments

Preferred qualifications, capabilities, and skills

Experience with co-brand or partner-branded credit card programs

Experience in lending, credit decisioning, pricing, and customer disclosures

Familiarity with digital wallet provisioning, tokenization, and virtual card capabilities

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.