Onboarding Project Manager

About this role

****About Rentvine****

Rentvine is the fastest-growing property management software company in the industry, ranked #60 on the 2025 Inc. 5000 list. Our powerful, cloud-based platform helps property managers streamline operations, reduce manual work, and deliver a better experience for tenants and owners. Behind that innovation is a team-first culture that puts people at the center. We care deeply about building a company where smart, driven individuals can grow, feel supported, and do the best work of their careers. Our people aren't just part of our success - they're the reason for it.

*****Please Note: Rentvine is unable to provide employment sponsorship now or in the future for this position. Candidates MUST currently reside in the USA to be considered.*****

****About the Role****

When a property management company decides to move to Rentvine, you're the person who gets them there. You'll run a full slate of implementations at once, and every one of them landing on time - with clean data and a client who actually knows how to use the platform - is on you.

This is a project management job first. You'll own the plan, keep everyone honest about their commitments, spot trouble before it turns into a missed date, and stay the one accountable person from kickoff to handoff. You'll scope work up front as needed and write the SOWs that define it - sometimes for your own projects, sometimes for a teammate's - and those calls are yours.

You won't be purely managing from a distance, either. You'll get into the data - building migration files, checking balances - working alongside our accounting and data specialists. Most of your time goes to running the project, but this isn't a role where you hand off a plan and watch.

****What You'll Do****

****Own the project****

* Run a portfolio of client implementations end to end, from kickoff through go-live and the weeks after * Build project plans that actually hold up - sequencing discovery, data migration, configuration, training, and financial cut-over with realistic timelines * Confirm scope at kickoff and make sure the client knows what they owe you and when * Handle scope changes head-on: figure out the impact, walk the client through the tradeoff, get agreement. Don't just absorb it * Keep project status current and clear enough that a colleague could pick up your project cold

****Scope the work and write the SOW****

* Scope incoming accounts - sometimes ones you'll run yourself, sometimes ones that go to a teammate. You're scoping for the team, not just your own slate * Get on the phone with people you've never met to do it. Often you'll be calling a prospect or a new client cold, with no relationship to lean on, and you'll need to pull real answers out of them fast * Size up the account: how much data, what condition it's in, what they're coming from, how complex their portfolio is, and how ready they actually are * Turn that into an estimate of effort and timeline you can stand behind - including when someone else will be the one delivering against it * Write SOWs that spell out what's included, what isn't, what we're assuming, what the client needs to do, and what "done" looks like - clear enough to settle an argument three months later * Write change orders when scope moves, with the timeline and effort impact quantified and the client signed off before the work starts * Make these calls yourself within your thresholds. Escalate when the commercial terms warrant it, not by default * Get involved with Sales on the complicated deals so we scope them right before signing, not after * Help build the templates and estimating standards so this gets more consistent over time

****Keep it on track****

* Catch risks and slippage early, raise them, and fix them before a date slips * Hold internal teams and integration partners to their dates. These are dependencies, not favors * Run go-live readiness reviews against real exit criteria, and make the call on whether a client is ready * Close projects out properly and hand off to Customer Success with the context, open risks, and configuration decisions they need

****Lead the client****

* Be the client's person throughout - one point of accountability, start to finish * Run the rhythm: kickoff, regular check-ins, milestone reviews, close-out * Chase what you need from the client side. Data, decisions, people's time. Escalate on their end when their delays put the date at risk * Say the hard things early. Timeline problems, scope creep, readiness gaps

****Get the data right****

* Work with our accounting and data specialists on migration, validation, and financial cut-over, splitting the work based on how complex the project is and who's got capacity * Build migration files yourself when that's faster - mapping fields, cleaning up legacy exports, prepping data for load * Own the quality bar no matter who did the work. Review it closely enough to find the problems before the client does * Push what you learn back into the process, so we're not solving the same problem from scratch on every project

****Qualifications****

* 4+ years running customer-facing implementation, onboarding, or professional services projects - B2B SaaS ideally * Real experience scoping work and writing SOWs. We'll ask how you estimate, and what you learned the time you got it badly wrong * Comfort walking into a conversation cold. You'll be scoping accounts where you don't know anyone, sometimes before there's a signed deal, and you need to build enough trust in one call to get straight answers about their data and their operation * Experience carrying a full portfolio at once. Be ready to talk specifics: how many, how long they ran, how often you hit your dates * Solid project management fundamentals - scope, dependencies, critical path, risk tracking, change control, status reporting * You keep your project tool current. Not most weeks. Always * You can get people to deliver without managing them * Good judgment on scope and commercial tradeoffs, the backbone to hold a position with a client, and the sense to know when to escalate * Strong writing. SOWs, change orders, and status updates all fall apart when they're vague * Clear, calm communication out loud too, especially when the news isn't good * Comfortable in Excel and Sheets - lookups, conditional logic, cleaning up messy legacy exports - enough to build a migration file when you need to * Enough financial literacy to poke at a migration and know when something's off. You don't need to be an accountant; we have those

****Even Better If You Have****

* PMP, CAPM, PRINCE2, or similar * Property management industry or software background * Time in professional services or billable delivery, where sloppy scope hit the margin * Accounting, financial operations, or data migration experience * High-volume implementation environment where standardization was the goal * A track record of improving an implementation process, not just working inside one

****What Success Looks Like****

* ****You hit your dates.**** Implementations launch on time or early * ****Your scope holds.**** Actual effort tracks close to what you scoped - on the projects you run and the ones you hand to someone else - and when it doesn't, it gets caught and turned into a change order instead of absorbed * ****No surprises.**** Status is accurate, and risks come up early rather than at the deadline * ****Clients get value fast.**** They're productive on Rentvine inside the target window * ****The data's clean.**** Balances reconcile at cut-over with no corrections after launch * ****Clients trust you.**** Strong satisfaction at close-out and a handoff to CS that leaves nothing hanging * ****They stick around.**** Customers are healthy through their first renewal

#LI-DN1 #LI-Onsite

Customer Experience