ServiceNow Project Manager

About this role

ServiceNow Project Manager

• Full Time
• Washington, DC
• Posted 1 day ago

Location: Hybrid with on-site duties as required. Washington, DC Metro Area (Government/Contractor SCIF)

Clearance: Active Top Secret/SCI Required.

New River Systems is seeking a ServiceNow Project Manager, Mid to lead the planning, execution, and delivery of ServiceNow projects supporting Defense and Intelligence Community customers. The Project Manager is responsible for managing scope, schedule, budget, resources, risks, and stakeholder communications while ensuring successful implementation of ServiceNow capabilities aligned with mission and business objectives.

The Project Manager serves as the primary interface between government stakeholders, program leadership, and technical delivery teams. This role requires strong project management discipline, ServiceNow delivery experience, and the ability to lead cross-functional teams through the complete project lifecycle using Agile, Hybrid Agile, or traditional project management methodologies.

At the Mid level, the Project Manager independently manages moderate-to-large ServiceNow projects, coordinates multiple workstreams, facilitates team execution, and ensures contract and customer requirements are successfully delivered.

What We’re Looking For

• Experienced project manager with a proven record delivering ServiceNow implementations and enhancements.
• Strong leadership skills with the ability to manage cross-functional technical and business teams.
• Experience supporting Federal, DoD, or Intelligence Community customers.
• Ability to manage project schedules, resources, budgets, risks, and stakeholder expectations.
• Excellent verbal, written, and presentation skills.
• Experience facilitating Agile ceremonies and driving project execution.
• Ability to communicate effectively with government leadership, program managers, architects, developers, business analysts, and end users.
• Strong organizational and problem-solving capabilities.

Key Responsibilities

• Manage the full lifecycle of ServiceNow projects from initiation through deployment and operational transition.
• Develop and maintain project plans, schedules, milestones, resource forecasts, and delivery roadmaps.
• Coordinate activities among ServiceNow developers, architects, business analysts, testers, and customer stakeholders.
• Facilitate Agile ceremonies including sprint planning, backlog grooming, daily standups, reviews, and retrospectives.
• Monitor project scope, schedule, budget, risks, dependencies, and deliverables.
• Identify and resolve project issues while escalating risks appropriately.
• Prepare and present project status reports, executive briefings, and customer updates.
• Ensure project deliverables meet quality standards, contractual requirements, and customer expectations.
• Support release planning, deployment coordination, change management, and user adoption activities.
• Track project metrics and performance indicators to ensure successful delivery.
• Coordinate with customer leadership to prioritize requirements and manage evolving mission needs.
• Support proposal development, project estimates, staffing plans, and transition activities as required.
• Maintain project documentation including schedules, risk registers, action item trackers, and lessons learned repositories.
• Foster collaborative relationships across government and contractor organizations.

Core Competency Areas

Project Management

• Project planning and execution
• Schedule management
• Cost and resource management
• Risk management
• Stakeholder engagement
• Change management
• Performance reporting

Agile Delivery

• Scrum
• Kanban
• SAFe
• Sprint planning
• Backlog management
• Team facilitation
• Agile metrics and reporting

ServiceNow Delivery Management

• ServiceNow implementation lifecycle
• Release planning
• Requirements management
• User acceptance testing coordination
• Deployment readiness

Governance processes

• Communication & Leadership
• Executive communications
• Customer relationship management
• Cross-functional team leadership
• Conflict resolution
• Facilitation and presentation skills

Required Experience

• 5+ years of project management experience in enterprise IT environments
• Minimum 3 years supporting ServiceNow projects
• Experience managing software implementation or digital transformation initiatives.
• Experience working within Federal, DoD, Intelligence Community, or other regulated environments.
• Demonstrated ability to manage multiple workstreams and coordinate diverse technical teams.
• Experience developing project schedules, risk management plans, and status reporting processes.
• Active TS/SCI clearance required

To be successful in this role, you’ll need:

• Demonstrated ability to independently manage medium-complexity projects.
• Experience leading cross-functional teams and coordinating stakeholder activities.
• Strong analytical, organizational, and communication skills.
• Ability to balance competing priorities while maintaining schedule and quality objectives.
• Experience delivering successful outcomes within dynamic customer environments

Must meet degree and years of experience criteria below:

| | | | --- | --- | | High School Diploma/ GED | 10 | | Associates Degree | 8 | | Bachelors Degree | 6 | | Masters Degree | 4 | | PhD | 2 |

Required Certifications:

• Project Management Professional (PMP) or equivalent project management certification
• Certified ScrumMaster (CSM), Professional Scrum Master (PSM), or SAFe Scrum Master
• ITIL 4 Foundation
• DoD 8570/8140 certification as required by task order

Desired Certifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist (CIS) in any module
• SAFe Agilist
• PMI-ACP
• Lean Six Sigma Green Belt
• AWS Cloud Practitioner or equivalent cloud certification

Salary Range: $140-170,000. The final offered salary will be based on several factors, including but not limited to the candidate’s depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position

New River Systems is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, nation origin, disability, protected veteran status or any other factor protected by law.