Senior Manager, Performance & Insights – Special Projects

About this role

Global Commercial Services (GCS) serves millions of business customers around the world, from mom-and-pop shops to Fortune 500 companies. We back businesses so they can do more business, with a mission to be the undisputed leader in financial and membership services - responsibly driving double-digit revenue growth. We do that by offering a diverse range of payment and cashflow tools, from a wide range of traditional card products, to working capital and supply chain financing, to new digital solutions that make it easy for our customers to manage a full range of their financial and payment needs. The US SME Sales Enablement organization focuses on accelerating commercial business growth by equipping our Sales and Account Development teams with the training, tools, insights, and capabilities they need to deliver a best-in-class customer experience. The Performance & Insights team plays a critical role within Sales Enablement by helping the organization understand business performance, generate actionable insights, and translate priorities into effective action. The Sr. Manager, Performance & Insights – Special Projects will lead high-priority projects on behalf of the Performance & Insights team. The role will tackle a diverse set of business challenges and initiatives, often requiring partnership across Sales Enablement, Sales and Account Development, and other teams across the organization. This individual will serve as a versatile problem solver and internal consultant for the Performance & Insights team—bringing structure to ambiguous challenges, developing clear plans, coordinating stakeholders, and driving work from initial problem definition through execution. Because the nature of special projects will evolve with the needs of the business, the successful candidate will be intellectually curious, highly adaptable, and comfortable quickly getting up to speed on unfamiliar topics. They will combine strong strategic thinking and analytical judgment with hands-on project leadership and a bias toward action.

ResponsibilitiesLead high-priority special projects from problem definition through execution, establishing clear objectives, workplans, milestones, owners, and measures of success.

Bring structure and clarity to ambiguous business challenges by identifying key questions, synthesizing information, evaluating options, and developing actionable recommendations.

Drive cross-functional workstreams and maintain momentum by proactively identifying risks and dependencies, resolving roadblocks, and ensuring stakeholders remain aligned on priorities and next steps.

Use data and business insights to understand problems, evaluate opportunities, and inform recommendations.

Develop clear, compelling executive-level presentations that synthesize complex information into key insights, decisions, and actions.

Design and document processes, workflows, and operating approaches that improve organizational effectiveness and execution.

Build trusted relationships across Performance & Insights, Sales Enablement, Sales and Account Development, and partner teams, influencing outcomes without direct authority.

Establish effective project governance and communication, ensuring stakeholders have clear visibility into progress, decisions, risks, and required actions.

Identify opportunities to simplify and improve how the team works, including thoughtfully leveraging generative AI and emerging tools to improve productivity and effectiveness.

Adapt quickly as priorities evolve and take ownership of new, high-impact challenges as they emerge.

QualificationsMinimum Qualifications: 5+ years of experience in project/program management, consulting, strategy, business transformation, sales enablement, or related fields.

Demonstrated success leading complex, cross-functional initiatives involving multiple stakeholders and competing priorities.

Strong problem-solving and critical-thinking skills, with the ability to bring structure and clarity to ambiguous challenges.

Excellent project management skills, including the ability to translate objectives into actionable plans, manage dependencies and risks, and drive work through completion.

Strong analytical skills and comfort working with business data to identify trends, evaluate questions, and support decision-making.

Exceptional written and verbal communication skills, including the ability to develop executive-ready presentations and communicate effectively with stakeholders at all levels.

Demonstrated ability to build strong partnerships, influence without authority, and work effectively across teams and organizational boundaries.

Ability to operate independently, exercise sound judgment, and manage multiple priorities in a fast-paced environment.

Undergraduate degree or equivalent experience.

Preferred Qualifications: Experience in management consulting, internal consulting, strategy, transformation, or a similar environment.

Experience supporting Sales, Account Development, Sales Enablement, or other commercial organizations.

Experience designing or improving business processes, operating models, or governance structures.

Demonstrated experience managing workstreams spanning multiple functions, teams, or geographies.

Demonstrated ability to leverage generative AI and other emerging technologies to improve problem solving, productivity, communication, or project execution.

Advanced degree or relevant professional certification is a plus.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries

Bonus incentives

6% Company Match on retirement savings plan

Free financial coaching and financial well-being support

Comprehensive medical, dental, vision, life insurance, and disability benefits

Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

Free and confidential counseling support through our Healthy Minds program

Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.​