Chick-fil-A General Manager

About this role

Company: Chick-fil-A Preston Road & HWY 121

Multi-unit Owner/Operator Jay Schumacher is a well-established Owner/Operator who is known for "greeting every guest every day!"

Chick-fil-A is the fastest growing Quick Service Restaurant in the nation

Chick-fil-A has the highest customer satisfaction scores for 10 consecutive years

Chick-fil-A is on Forbes Lists for: Best Customer Service (2025), Customer Experience All Stars (2024), America's Dream Employers (2025), Best Brands For Social Impact (2023), Best Employers for Women (2023), America's Best Large Employers (2023), The Halo 100 (2022)

Chick-fil-A has awarded $191 million in team member scholarships since 1973, with $26 million total awarded to 14,000+ winners in 2024

Value and Appreciate Employees

Health Insurance

Paid Vacation

Tuition Discounts at Over 100 Colleges

Never work on Sundays

Excellent Career Advancement Opportunities

Overtime Available

Opportunity

We are looking for a high-capacity Store Director to join our team at Chick-fil-A. This is a hands-on senior operational leadership role for an experienced leader who can lead through others, create accountability, and drive results in a fast-paced restaurant environment.

As Store Director, you will lead and develop a team of Directors, Managers, and Team Leaders while taking ownership of the systems and rhythms that drive the business. You will work closely with the Owner/Operator to strengthen culture, develop leaders, improve profitability, and consistently raise the standard of operational excellence.

Your Impact

Lead, develop, and hold accountable a team of Directors, Managers, and Team Leaders, equipping them to effectively lead their areas of the business

Drive operational excellence across food safety, food quality, guest experience, speed, cleanliness, and team performance

Coach leaders through regular 1:1s, meetings, training, feedback, and hands-on development

Identify operational bottlenecks, solve problems quickly, and build systems that improve execution across the restaurant

Own key business results including labor productivity, inventory, food cost, scheduling, expenses, and profitability

Build a culture of care and accountability where leaders know what they own and consistently follow through

Analyze performance data and translate results into clear goals and action plans for the leadership team

Partner with HR and Training leadership to maintain appropriate staffing levels and develop a strong leadership pipeline

Work alongside the Owner/Operator and Director team to establish priorities and continuously improve restaurant performance

Background Profile

3+ years of progressive leadership experience in a high-volume, fast-paced environment

Proven experience leading and developing other leaders, not simply managing individual contributors

Strong operational and business acumen with experience owning KPIs, labor, scheduling, cost control, or P&L-related results

Demonstrated ability to create accountability, coach performance, and develop leaders

Strong problem-solving skills with the ability to identify bottlenecks and implement solutions

Excellent communicator who can lead meetings, navigate conflict, and align a leadership team

Highly organized with the capacity to balance people leadership, daily operations, and business priorities

Passion for Chick-fil-A’s values and creating an environment of remarkable care and excellence

Apply now and qualified candidates will be contacted ASAP.