Assistant General Manager

About this role

Role OverviewThe General Manager (GM) or Assistant General Manager (AGM) helps in overseeing all theatre operations. From guest experience and team development to business execution and compliance, the GM and AGM helps lead with vision, purpose, and accountability — always striving to uphold Galaxy Theatres’ high standards. Key ResponsibilitiesGuest Experience Leadership·       Create a welcoming, high-energy environment where guest satisfaction is always top priority ·       Proactively address and resolve guest concerns with a professional and positive approach ·       Hire and lead a customer-focused team dedicated to delivering outstanding service ·       Empower and train team members to meet and exceed guest expectations ·       Ensure the theatre is clean, safe, and maintained to company standards ·       Balance labor planning with service excellence and budget goals Team Development & Training·       Foster a respectful, motivating, and collaborative work culture ·       Utilize company training programs to support onboarding and ongoing staff development ·       Provide regular coaching, feedback, and performance evaluations ·       Develop and train shift leaders and high-potential team members ·       Hold team members accountable while also recognizing and rewarding great performance Business Operations & Strategy·       Support and help execute the theatre’s business plan, aligning with company goals ·       Manage fiscal responsibilities including labor budgets, inventory, and marketing initiatives ·       Maximize profitability through smart planning, cost control, and revenue-driving strategies ·       Deliver on company initiatives with accuracy, efficiency, and minimal oversight ·       Identify local opportunities to boost brand visibility and sales Compliance & Safety·       Ensure all employment practices follow federal, state, and local labor laws ·       Promote a culture of safety for guests and employees alike ·       Uphold food safety, sanitation, and security standards ·       Maintain compliance with all company policies and legal requirements What We’re Looking For·       Prior leadership experience at the assistant manager level or above (hospitality or retail preferred) ·       Strong interpersonal, communication, and conflict resolution skills ·       Hands-on leadership style with a commitment to service and results ·       Valid driver’s license ·       Ability to lift up to 50 lbs and be on your feet for extended periods ·       Willingness to work flexible hours including nights, weekends, and holidays ·       Availability to work 50–60 hours per week as needed for effective operation Why Join Galaxy Theatres?We offer more than just a job — we offer a chance to be part of a dynamic team that values innovation, community, and delivering unforgettable experiences. If you’re driven, dependable, and ready to take the next step in your career, we’d love to meet you. Benefits ·       401-k with discretionary employer match for qualifying team members (Full-time employees after 12 months and 1000 hours of paid work, or long-term part-time employees with more than 500 hours of paid work in each of the previous 2 years.) ·       Full-time team members (consistently work more than 30 hours per week), are eligible for health, dental, vision and life insurance following 60 day waiting period with employer contribution of up to $395 per month ·       PTO accrual of 40 hours in the first year. Contact [email removed] for questions about accommodations.