Customer & Commercial Product Manager

About this role

About Nox Metals. American factories deserve a supply chain that moves as fast as they do. Nox Metals is building it, along with the tools that run it. We’re a technology company with operations in Metro Detroit and Los Angeles, supplying aluminum plate, bar, and rounds to aerospace and defense manufacturers. We use software and automation to supply metal to American factories faster than the industry thought possible. The role. We’re hiring a Product Manager to make buying metal dramatically easier. You will own customer and commercial workflows from quote through order, helping customers get faster answers while giving our sales team better tools and clearer information. You will spend time with customers and internal users, find the real bottleneck, and work with engineering and operations to ship improvements that move a measurable outcome. You will: Own the roadmap for customer-facing and commercial software

Interview customers and shadow sales workflows

Turn customer and business problems into clear product requirements

Prioritize work using evidence, expected impact, and implementation cost

Partner closely with design, engineering, sales, pricing, and operations

Define success metrics and measure behavior after launch

Run focused experiments and use results to guide the roadmap

Keep stakeholders aligned on decisions, tradeoffs, and delivery

Improve existing workflows, not just launch new features

Learn enough about metals and manufacturing to make sound product decisions

You are: Customer-obsessed and commercially minded

Excellent at finding the underlying problem behind a feature request

Clear and concise in writing and conversation

Comfortable using data while recognizing what it cannot tell you

Decisive when information is incomplete

Able to build trust across sales, engineering, and operations

Organized, accountable, and focused on outcomes

Curious about complicated operational businesses

Nice to have: Experience with B2B commerce, quoting, pricing, or sales software

Experience in manufacturing, distribution, logistics, or supply chain

Technical fluency with APIs, data models, and software delivery

Comfort using AI tools for research, analysis, and product work

Benefits: Equity in Nox Metals

Company-paid medical, dental, and vision insurance

This role is full time, in person in Los Angeles. Nox Metals is an equal opportunity employer. We hire based on skill, attitude, and fit for the work, and we do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, height, weight, marital status, or any other protected status under federal, state, or local law.