Program Manager - Meals On Wheels

About this role

# Program Manager - Meals On Wheels

Henry Street Settlement is like no other organization, and our positions are not ordinary jobs. Every day Henry Street’s dedicated team carries out a 130-year blueprint of service to our community established by our founder, Lillian Wald, in 1893. **Click here to learn more about Henry Street Settlement employee benefits.**

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Company: **Henry Street Settlement**

Industry: **Non-Profit**

Level: **Full Time**

Location: **New York, NY**

Compensation: **$60,000.00 - $65,000.00 / Year**

## Overview

Job Overview

* Division: Older Adult Services * Schedule: 35 hours per week (Monday – Friday, 8 AM-4 PM) * Type: Regular: Full-Time * Pay: $60k – 65k Yearly, Non - Exempt, Benefits Eligible

Organizational Overview

Henry Street Settlement opens doors of opportunity to enrich lives and expand human progress for Lower East Side residents and other New Yorkers through social services, arts, and health care programs. Building on its 125+year legacy of innovation and effective programming, Henry Street offers more than 50 programs and is one of New York City’s largest social service agencies.

Position Overview

Henry Street’s Meals on Wheels (Healthy Senior Select) program delivers fresh and frozen meals to over 1,300 homebound seniors in Manhattan daily, supporting their health and independence at home and in their communities. We seek a motivated, capable leader to oversee the program, ensuring timely meal delivery, managing a diverse staff, and providing clear guidance.

Position Details

The ideal candidate demonstrates strong organizational skills, good judgment, and dedication to serving the aging population. This leadership role requires effective teamwork with staff and external partners, maintaining high standards of service and safety.

## Responsibilities

Performance

Track program performance, service quality, and data for accurate reporting to NYC Aging/DFTA, City meals on Wheels (CMOW), and Henry Street Settlement. Step in with route and operational duties as needed and cover for the Program Director during their absence. Anticipate operational challenges and develop solutions to keep services uninterrupted.

Oversee

Oversee daily operations of the Meals on Wheels program to ensure meals are delivered on time, safely, and accurately. Oversee meal vendors, quality, food temperatures, supplies, delivery tools, and other food service essentials.

Coordinate

Supervise, train, schedule, and assess delivery staff: track attendance, performance, field activities, and staffing coverage. Manage the fleet, including vehicle cleanliness, safety checks, maintenance, inspections, registrations, insurance, mileage logs, and other documents. Conduct monitoring of delivery staff, vehicles, meal vendors, and operations, completing relevant reports.

Teamwork

Attend meetings with providers, subcontractors, advisors, and internal teams: follow up on action items.

Quality Assurance

Ensure compliance with NYC Aging/DFTA, CMOW, Henry Street Settlement, food safety standards, and Meals on Wheels policies. Keep readiness for audits, assessments, and inspections by maintaining current, organized program records, logs, certifications, and documentation. Check route sheets, meal orders, service updates, and delivery records for accuracy and address discrepancies.

Assist

Address participant complaints, service issues, incidents, and emergencies: document, follow up, and escalate as needed.

Essential Physical Job Functions:

Must be able to deliver when needed. Must be able to assist in delivery walk-up at least 5 flights of stairs, lift 40 lbs. Ability to work onsite in the Lower East Side and travel around all 5 NYC boroughs.

## Qualifications

Qualifications

Must Have a High School Diploma or GED. Minimum of two years of supervisory or management experience, preferably supervising a team of 15 or more employees. Valid driver's license with a satisfactory driving record required. Food Protection Certificate/Food Handler's License required, or ability to obtain within the first three months of employment. Experience with compliance monitoring, assessments, audits, or government-funded programs preferred.

Initiative

Strong organizational, planning, prioritization, time-management, and problem-solving skills. Demonstrated sound judgment and ability to make independent decisions in a fast-paced operational environment. Ability to manage staffing coverage and respond effectively to operational challenges and service disruptions. Strong attention to detail and ability to ensure accuracy of operational records and documentation.

Skills

Demonstrated ability to effectively lead, supervise, motivate, and hold a diverse team accountable. Strong conflict-resolution skills with the ability to address employee concerns professionally, respectfully, and consistently. Ability to foster a collaborative and team-oriented work environment that values diverse perspectives. Strong written and verbal communication skills.

Additional Information

* FLSA Status: Non-Exempt * Worker Type: Regular (Benefits Eligible) * References Required? Yes * Background Check Required? Yes * Proof of Education Required? Yes