Senior Program Manager of Geriatric Services

About this role

SUMMARY:

The Senior Program Manager of Geriatric Services provides strategic and operational leadership to ensure the effective design, implementation, and continuous improvement of programs serving older adults across the organization. This role is responsible for advancing high-quality, patient-centered care models that address the complex medical, behavioral, and social needs of geriatric populations, with a strong focus on access, care coordination, interdisciplinary team performance, and regulatory compliance. The Senior Program Manager works collaboratively with clinical, operational, and community partners to strengthen service delivery, improve health outcomes, and support aging in place through integrated, equity-driven care approaches.

This role partners closely with Clinical Leadership, Population Health, Behavioral Health, and enabling services teams to develop scalable, sustainable geriatric care strategies aligned with organizational mission and value-based care priorities. The Senior Program Manager oversees program performance, identifies opportunities to improve patient experience and outcomes, and ensures alignment with regulatory requirements, including HRSA, CMS, and Medi-Cal guidelines. Success in this role requires a highly collaborative leader with strong program management expertise, a deep understanding of the needs of older adults, and the ability to translate strategic priorities into measurable improvements in care delivery and operational performance.

About Us:

As a Federally Qualified Health Center in Northern California with over 50 years of dedicated service to the community, LifeLong serves over 66,000 patients in the East Bay Area's socio-economically underserved regions. We provide medical, dental, behavioral health, and school-based services at more than 15 primary care sites across Oakland, Berkeley, and West Contra Costa County. From opening a residential respite program for homeless persons discharged from hospital to offering free testing to the community, we are innovative and responsive to our times' social and medical needs. We provide an inclusive workplace that promotes and values diversity and with which our patients can identify. To this end, we seek candidates who reflect the diversity of the East Bay communities we serve.

Benefits:

We offer a competitive pay rate of $99,000 to $110,000/year and excellent benefits: medical, dental, vision, Flexible Spending Accounts, dependent and domestic partner coverage, 403(b) retirement savings plan plus paid holidays, vacation and sick leave.

JOB DUTIES:

Program Strategy and Development

Lead the design, implementation, and continuous improvement of geriatric services that address the complex clinical, functional, behavioral health, and social needs of older adults. Develop program strategies that support aging in place, chronic disease management, fall prevention, cognitive health, and care transitions across care settings. Identify opportunities to expand or enhance geriatric-focused programs aligned with organizational mission, value-based care initiatives, and population health priorities. Partner with executive and clinical leadership to define program goals, performance metrics, and long-term strategic direction.

Operational Oversight and Program Performance

Oversee day-to-day operations of geriatric programs to ensure high-quality, patient-centered care delivery and efficient workflows. Monitor program performance through data analysis, identifying trends and opportunities to improve access, patient outcomes, care coordination, and patient experience. Develop and track key performance indicators (KPIs) related to utilization, quality outcomes, care gap closure, and patient engagement. Implement continuous improvement initiatives using Lean or quality improvement methodologies.

Interdisciplinary Care Model Integration

Collaborate with physicians, advanced practice providers, nurses, social workers, behavioral health providers, pharmacists, and care coordinators to support team-based care models. Strengthen care coordination processes for medically complex patients, including transitions between primary care, specialty care, hospital, home-based care, and community-based services. Support development of workflows that optimize interdisciplinary collaboration and improve patient outcomes.

Population Health and Care Coordination

Partner with Population Health teams to identify high-risk geriatric patients and implement targeted interventions that reduce avoidable emergency department utilization and hospitalizations. Support development of care pathways that address frailty, polypharmacy, dementia, mobility limitations, and social determinants of health. Collaborate with community-based organizations and external partners to improve continuity of care and access to supportive services.

Regulatory Compliance and Quality Standards

Ensure program alignment with applicable regulatory and accreditation requirements, including HRSA, CMS, Medi-Cal, and other federal and state guidelines. Support accurate documentation and reporting related to program services, quality measures, and funding requirements. Monitor evolving regulatory requirements impacting geriatric care and recommend program adjustments as needed.

Stakeholder Engagement and Collaboration

Partner with Clinical Leadership, Operations, Behavioral Health, and enabling services teams to ensure coordinated program implementation. Serve as a key liaison between internal teams and external partners supporting geriatric populations, including community organizations, health plans, and care networks. Facilitate regular meetings with stakeholders to review program performance, address barriers, and identify opportunities for improvement.

Training and Workforce Development

Support development of training and educational resources that strengthen staff competency in geriatric care principles and best practices. Promote adoption of age-friendly care models and evidence-based practices across clinical teams. Identify workforce development opportunities that enhance the organization’s ability to meet the needs of older adults.

Program Evaluation and Continuous Improvement

Evaluate program effectiveness using qualitative and quantitative data, including patient outcomes, utilization trends, and patient satisfaction measures. Conduct program assessments and recommend enhancements to improve effectiveness, scalability, and sustainability. Prepare reports and presentations summarizing program outcomes, strategic opportunities, and resource needs for leadership review.

Supervision:

This position has direct staff supervisory responsibilities

Qualifications

Required Qualifications

Bachelor’s degree required in Healthcare Administration, Public Health, Nursing, Social Work, Gerontology, or a related field; Master’s degree strongly preferred (e.g., MHA, MPH, MSW, MSN, MBA, or related discipline). Minimum of 5-8 years of progressive experience in healthcare program management, population health, care coordination, geriatrics, or related clinical operations environment. Demonstrated experience designing, implementing, and evaluating programs serving older adult populations, including individuals with complex medical, behavioral health, and social needs. Strong knowledge of geriatric care principles, including chronic disease management, care transitions, cognitive health, fall prevention, polypharmacy considerations, and social determinants of health impacting aging populations. Experience working within value-based care models, care coordination programs, or population health initiatives focused on improving quality outcomes and reducing avoidable utilization. Familiarity with regulatory and compliance requirements impacting geriatric programs, including CMS, Medi-Cal, HRSA, and quality reporting frameworks. Demonstrated ability to analyze and interpret data to drive program improvements, monitor performance metrics, and support strategic decision-making. Experience leading cross-functional initiatives and collaborating with interdisciplinary teams, including clinical, behavioral health, operations, and community-based partners. Strong project management skills, including ability to manage multiple initiatives, prioritize competing demands, and meet deadlines in a fast-paced environment. Excellent written and verbal communication skills, with experience preparing reports, presentations, and executive-level summaries.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand, walk, and sit; use hands to finger, handle, or feel and reach with hands and arms; talk and hear. The employee must occasionally lift and/or move up to 25 pounds. The employee frequently works with a video display terminal for prolonged periods; vision abilities include close vision and ability to adjust focus.

While performing the duties of this job, the employee regularly works in inside environmental conditions. The employee may be required to attend evening meetings, travel and work evenings or weekends. The noise level is usually quiet to moderate. Individual is subject to frequent interruptions.

LifeLong Medical Care is a large, multi-site, Federally Qualified Health Center (FQHC) with a rich history of providing innovative healthcare and social services to a wonderfully diverse patient community. Our patient-centered health home is a dynamic place to work, practice, and grow. We have over 15 primary care health centers and deliver integrated services including psychosocial, referrals, chronic disease management, dental, health education, home visits, and much, much more. LifeLong Medical Care is an equal opportunity employer. We strongly encourage applications from women, people of color, and bilingual and bicultural individuals and members of the lesbian, gay, bisexual, and transgender communities. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, or medical condition.

Benefits

We offer excellent benefits including: medical, dental, vision (including dependent and domestic partner coverage), generous leave benefits including ten paid holidays, Flexible Spending Accounts, 403(b) retirement savings plan