Program Manager (Solutions Architect), Worldwide Sales & Operations Support

About this role

Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.

IS&T is the engine behind everything Apple does for customers and for the people who build for them. It’s Apple’s central nervous system. Supporting 2.5 billion active Apple devices, processing billions of secure transactions, and keeping the technology that defines modern life running flawlessly, IS&T makes the impossible feel effortless.

We are seeking a seasoned Program Manager (Solutions Architect) with strong enterprise architecture expertise, deep end-to-end Quote-to-Cash (Q2C) and Procure-to-Pay (P2P) knowledge, and experience leading global supply-chain transformations. The ideal candidate combines strategic architecture leadership with hands-on execution, with strong expertise in SAP BTP, Business Data Cloud (BDC), SAP AI/Joule, Integration Suite, and RPA.

Description As a Senior EPM, you will drive architecture for complex, cross-functional supply chain initiatives — taking full ownership from concept through delivery. This is a deeply hands-on role: you will roll up your sleeves to lead implementation, pick up the most complex projects from inception to go-live, and be accountable for the results. You set the architectural direction, guide the team through every phase of delivery, and own the outcomes. This role demands creating a strategic vision and ground-level technical execution: the ability to shape long-range architecture roadmaps while staying close enough to the work to resolve the hardest problems and hold the bar on quality. You will be a trusted thought leader, a bridge between business strategy and technology execution, and a champion for innovation — including the rapidly evolving space of agentic AI and autonomous process automation.

Minimum Qualifications Bachelors or Masters degree in Computer Science or related field or relevant experience 8+ years of experience combining strategic vision, deep technical expertise, and enterprise architecture leadership. Proven track record leading large-scale enterprise transformations, preferably SAP, delivering scalable, resilient solutions tied to measurable business outcomes. Deep expertise in business process re-engineering, platform migrations, and global supply chain transformation, translating business strategy into architectural requirements. Proven experience exploring and building enterprise agentic AI solutions, including multi-agent orchestration, LLM-based automation, tool/API integration, and MCP-enabled workflows.

Preferred Qualifications Six Sigma, PMP, or equivalent delivery excellence certification Strong functional and integration expertise across QTC, PTP, SAP Sales & Distribution, Inventory Management, Procurement, and Logistics Execution. Experience in Big 4 Consulting or equivalent enterprise architecture advisory roles — with a track record of shaping client technology strategy at the executive level Demonstrated thought leadership in agentic AI and intelligent automation — including conference presentations, published frameworks, internal communities of practice, or contribution to open-source agentic tooling Advanced experience in SAP AI/ML and agentic AI use cases for supply chain optimization, demand sensing, autonomous order management, or logistics intelligence Hands-on experience with SAP technologies — including SAP Integration Suite, SAP Build, SAP Analytics Cloud, SAP AI Core, and SAP Joule — with the ability to architect full-stack BTP solutions from design through production.