Program Manager New New York, New York, United States

About this role

By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalised than ever before. Learn more at geniussports.com.

The Role

You will own the customer delivery journey, from implementation and go-live through to stable, ongoing operations. You will be the delivery lead for your assigned customers, working with Commercial, Product, Engineering and Operations teams to keep every solution healthy and ready for each new season.

Key responsibilities

• Lead customer implementations from kickoff through go-live, stabilization and handover to ongoing operations
• Build and maintain project plans, timelines, budgets and milestones
• Coordinate teams across Commercial, Finance, Product, Engineering, Legal, Operations and Support, along with customers and external partners
• Act as the main point of contact for delivery for your assigned customers
• Lead the response to complex, customer-impacting issues during live service, keeping stakeholders informed
• Plan and run seasonal readiness, including testing, training and venue preparation
• Manage risks, dependencies and change requests, and share lessons learned to improve how we deliver

What you'll bring

• Bachelor's degree in Business, Engineering, Information Technology, Project Management or a related field, or equivalent practical experience
• 5+ years of experience managing complex customer implementations, technical deployments or operational delivery in a customer-facing environment
• Experience leading several customer projects and cross-functional initiatives at the same time
• Strong stakeholder management skills, including with senior executives
• Solid knowledge of project management methods, with experience managing plans, risks, issues and dependencies
• Excellent communication, organization and problem-solving skills
• Experience with Jira, Confluence, Smartsheet, Microsoft Project or similar tools, and experience working with global teams in a fast-paced environment

It'll be a bonus if you know

• Sports technology, broadcast technology, SaaS, media or enterprise software
• Project management certification (PMP, PRINCE2, Agile or equivalent)

This role offers an annualized salary of up to $120,000 USD and includes eligibility for Genius Sports Group's benefits plan.

We enjoy an office-first culture and maximize opportunities to collaborate, connect and learn together. Our hybrid working models differ depending on your role and location.

As well as a competitive salary and range of benefits, we're committed to supporting employee wellbeing and helping you grow your skills, experience and career. Learn more about how rewarding life at Genius can be at Reward | Genius Sports.

One team, being brave, driving change

We strive to create an inclusive working environment, where everyone feels a sense of belonging and the ability to make a difference. Learn more about our values and culture at Culture | Genius Sports.

Let us know when you apply if you need any assistance during the recruiting process due to a disability.

At Genius Sports we believe in better together, which means we don't only value diversity, but we are determined to make sure that everyone here feels included and valued.

We invite all applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process. All data that you provide will be completely anonymous, you will not be personally identifiable by any of the data you include.

This also means that if you choose to disclose a disability the Talent Acquisition team will not be able to identify you personally to assist with any measures that might help during the process. Therefore, if you require any support throughout the application or interview process please ensure to reach out to the team directly and make them aware of any requirements, and we will do what we can to help.