Vice President - Core Experiences Product Manager

About this role

Build products that solve real customer problems and improve how small businesses manage day-to-day financial tasks. In this role, you will shape foundational experiences across self-service and assisted channels, partnering with teams across product, design, data, and technology. You will simplify complex journeys into intuitive, scalable capabilities that help customers complete critical activities with confidence. If you enjoy end-to-end ownership from discovery through launch, this role offers meaningful impact.

As a Vice President, Product Manager, Core experiences in Small Business Card, you define and deliver foundational customer experiences that help small businesses manage their card product, navigate critical account activities, and accomplish their goals across self-service and assisted channels. You use customer feedback, research, analytics, and operational insights to identify problems, set product strategy, and drive measurable outcomes. You partner with cross-functional teams to deliver scalable experiences that improve engagement and increase self-service adoption.

Job responsibilities

Define product vision, strategy, and roadmap for foundational customer experiences (including spend management, permissions and access, and account management)

Identify customer pain points and opportunities to simplify and improve end-to-end journeys across self-service and assisted channels

Lead discovery, research, and requirements development in partnership with cross-functional teams

Drive end-to-end product delivery from concept through launch, including readiness, rollout, and post-launch iteration

Establish success metrics and use customer feedback, analytics, experimentation, and operational insights to inform prioritization decisions

Communicate product strategy, roadmap, progress, and trade-offs to stakeholders and senior leadership

Required qualifications, capabilities and skills

7+ years of product management experience developing and launching customer-facing products at scale

Experience leading products through the full product development lifecycle from discovery through launch and optimization

Experience simplifying complex customer problems and translating them into intuitive customer experiences

Ability to balance customer needs, business objectives, operational considerations, and technical constraints

Experience using experimentation and data-driven decision-making to guide product strategy and prioritization

Experience operating in large, highly matrixed organizations, with strong stakeholder management and communication skills

Preferred qualifications, capabilities and skills

Experience building customer-facing products that improved self-service adoption, task completion, and/or customer satisfaction

Experience modernizing legacy customer experiences and delivering scalable solutions across multiple channels and touchpoints

Experience delivering foundational account management, access, servicing, and/or customer experience capabilities

Experience delivering products that balance customer value, business outcomes, governance, and risk management

Experience working in financial services or other regulated industries

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.