Senior Program Manager

About this role

About Zūm: Zūm is revolutionizing mass mobility with its Connected Mobility Experience (Zūm CMX™) system that connects and coordinates people, vehicles, and operations in real time. In the $50 billion student mobility market – the largest segment of the mass mobility industry – Zūm CMX  is transforming a daily source of anxiety and disruption into a reliable, transparent, and efficient mobility experience for students and families. Today, more than 7,500 schools rely on Zūm CMX. Recognized globally for its innovative approach and operational execution, Zūm has been named to Fast Company’s World’s Most Innovative Companies, CNBC Disruptor 50 and Changemakers, the World Economic Forum, and the Financial Times’ Fastest Growing Companies lists. Zūm is backed by leading investors including Sequoia Capital, GIC, TPG, and Softbank. \n

Who You Are: Zūm is seeking a Senior Program Manager, Operations Excellence to drive process improvement, standardization, and performance management across our transportation network. This role focuses on building scalable processes and KPI frameworks across fleet operations, safety, compliance, and maintenance to improve efficiency, reliability, and cost performance.

This role is ideal for candidates with backgrounds in consulting, strategic finance, logistics, or manufacturing, who bring strong analytical rigor and the ability to translate complex operational challenges into scalable, data-driven solutions.

You will partner closely with Operations, Fleet, Safety, Finance, Product, and field teams to ensure consistent execution and measurable impact across locations.

This is a hybrid position based out of our headquarters in Redwood City, CA. You will be required to be onsite 3 days per week (Monday, Tuesday, and Thursday). We will only consider candidates already located in the Bay Area.

What You'll Do: Process Improvement & Standardization

Identify inefficiencies and design scalable SOPs across fleet, safety, compliance, and maintenance workflows

Simplify and modernize manual or inconsistent processes (e.g., inspections, audits, incident management, maintenance cycles)

Ensure processes are practical, audit-ready, and consistently adopted across locations

KPI & Performance Management

Define and implement KPIs across key areas (fleet utilization, safety performance, compliance adherence, maintenance reliability)

Build dashboards and reporting frameworks to track performance at site, regional, and company levels

Establish performance cadences (weekly/monthly) to drive accountability and continuous improvement

Cross-Functional Program Leadership

Own and drive high-impact initiatives across Operations, Fleet, Safety, Finance, and Product

Align stakeholders, clarify ownership, and improve cross-functional workflows

Act as the central connector to unblock issues and ensure progress

Execution & Continuous Improvement

Drive disciplined execution with clear milestones, timelines, and measurable outcomes

Identify risks—especially in safety and compliance—and implement mitigation plans

Conduct post-implementation reviews and continuously refine processes

Change Management & Adoption

Lead rollout and adoption of new processes, tools, and KPI frameworks

Influence stakeholders from frontline operators to senior leadership

Ensure solutions are embedded into daily operations and sustained over time

What You Bring To Zūm:

5–10+ years of experience in operations, program management, or process improvement in a fast-paced environment

Background in consulting, strategic finance, logistics, manufacturing, or related operational environments

Proven track record of leading complex, cross-functional initiatives from problem definition through execution

Strong communication skills with experience presenting to senior leadership

Analytical mindset with the ability to translate data into insights and actionable decisions

Demonstrated ability to improve efficiency, safety, compliance, and cost performance

High ownership with the ability to operate independently and manage competing priorities

Experience building KPI frameworks, dashboards, and performance management cadences

Advanced Excel skills (Pivot Tables, VLOOKUPs); SQL preferred

Experience in transportation, fleet operations, safety, compliance, or tech-enabled operations is a plus

Bachelor’s degree required; MBA or relevant advanced degree is a plus

The targeted base salary range for this role is listed in the compensation section below. Actual salary may be above or below this range based on factors such as location, skills, and relevant experience. In addition, this position may include additional compensation in the form of equity or commissions. If you are a full-time salaried or hourly worker, we offer the following benefits: Medical, Dental, Vision, 401(k), Holidays, Wellness, Vacation, and more. The targeted pay range for this role in US CA is: $155,000 to $185,000

\nZūm Services, Inc. and all its subsidiaries provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.