Customer Technical Program Manager Job Description

About this role

About Xsight Labs Xsight Labs is a leading fabless semiconductor company delivering end-to-end connectivity solutions for cloud service providers, hyperscale data center networks, and edge applications. As a result of Xsight’s industry-leading products and technology, we are turning heads in the industry and looking to grow our team. Xsight’s E1 DPU is the world’s first 800G DPU, built around a many-core on-path CPU fabric and hardware accelerators. Together with a standards-based SW development model, this architecture delivers industry-leading performance while oLering greater ease-of-programmability compared to traditional DPUs. The company’s X2 family of fully programmable data center switches, ranging from 3.2T to 12.8T, provide application-optimized switching for top-of-rack deployments, data center fabrics, high-performance computing (HPC), and AI/ML clusters. Together, these products accelerate the high-performance network solutions of tomorrow.

Job Description: Reporting to the Director of Customer Engineering, the Technical Program Manager (TPM) is the operational engine of our customer engagements. This is not a standard project management role; it requires a process-oriented leader who can create order out of the "chaos" of multiple simultaneous threads. You will navigate the internal development cycles of Hyperscalers and other Tier-1 customers to ensure our silicon and software are integrated at scale, from concept to production. Responsibilities will include, but are not limited to: • Operational Orchestration: Create order and clear processes out of complex, competing technical threads to ensure customer program success. • Hyperscale Alignment: Act as the internal expert on Hyperscaler development cycles, ensuring Xsight’s delivery aligns with customer-specific processes and milestones. • Program Lifecycle Leadership: Manage customer projects through the entire lifecycle—from initial concept and implementation to production and massivescale deployment. • Cross-Functional Advocacy: Balance the "Voice of the Customer" with Xsight's internal resource needs, collaborating with PLM, Sales, and R&D to resolve issues. • High-Velocity Execution: Drive technical progress at an extreme velocity, managing multiple customer projects with often conflicting priorities. • Executive Presence: Represent Xsight in high-stakes technical meetings, using strong influence and communication skills to drive alignment across global teams.

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Requirements Qualifications • Education: B.S. in Computer Science, Electrical Engineering, or a related discipline. • Industry Experience: 10+ years in the semiconductor or networking market (15+ years preferred), with deep knowledge of cloud architectures and hyperscale internal workings. • Strong understanding of data-center networking, DPU/SmartNIC trends, including specific experience with programmable architectures. • Solid knowledge of fundamental technologies such as Ethernet networking, storage, and data center infrastructure and specifically in the semiconductor market. • Familiarity with high-performance data center technologies including RDMA, DPDK, SPDK, NVMe, Cloud Native, Linux, SONiC, DASH and P4. • Velocity & Agility: Proven ability to work independently in a dynamic, high-velocity startup environment where priorities can shift rapidly. • Interpersonal Leadership: People-oriented with an executive presence and a demonstrated ability to influence others without direct authority. • Direct customer interaction experience, face-to-face and remote. • Customer service-oriented mindset and strong communication skills, including fluency in English (written and verbal) and good listening skills. • Ability to work independently and as part of a team. Xsight is a collaborative teamoriented environment. Regardless of level, everyone at Xsight is an individual contributor that contributes to the greater success of the company. • Ability to travel globally is required. • Direct experience managing programs for major cloud providers (e.g., AWS, Google, Microsoft, Meta, Oracle) is a preferred diLerentiator. Location: USA, Northern California Bay Area preferred

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