Program Manager, US-West/LATAM CPI

About this role

Amazon Web Services (AWS) is seeking a detail-oriented and proactive Program Manager to join the Critical Projects Implementation (CPI) team. CPI manages retrofit projects within operational data center spaces, tasked with critical infrastructure improvement projects to optimize utilization of space, power, and cooling within operational data centers around the globe. These activities are outside the scope of standard construction delivery and regular preventative maintenance tasks.

The Program Manager will provide essential operational and administrative support to CPI Project Managers by managing vendor onboarding, access and compliance workflows, financial tracking, tool administration, and closeout enforcement. This role ensures the CPI team operates efficiently and maintains high standards of execution across all administrative functions.

The ideal candidate thrives in a fast-paced environment, demonstrates strong organizational skills, has a bias for action, and can independently manage multiple administrative workstreams while maintaining exceptional attention to detail. This role requires someone who is comfortable working across multiple systems and stakeholders to drive process compliance and remove barriers for project delivery teams.

Key job responsibilities -Vendor Onboarding & Access Management

-Manage end-to-end vendor onboarding including documentation, system setup, and badge/access requests across data center facilities Monitor training compliance and submit Door Masking/SGR tickets, escalating issues to project managers

-Financial & Procurement Support

-Troubleshoot invoicing discrepancies and track PO utilization by coordinating with Finance, Procurement teams

-Tool Administration & Data Quality

-Create and configure Procore project shells, manage user access, and conduct regular data quality checks

-Track warehouse inventory (receipts, distribution, reconciliation) and collect inputs for business reviews

-SLA Enforcement & Compliance

-Monitor and enforce procedures and closeout action plan SLA targets, tracking submissions and execution timelines

-Generate weekly compliance reports and escalate at-risk items to project managers

Basic Qualifications:

• High school or equivalent
• 2+ years of program or project coordination/administration experience
• 2+ years of experience working in construction, data center, or critical infrastructure environments
• Experience with vendor management and onboarding workflows
• Proficiency in project management tools (Procore, Smartsheet, or similar)
• Strong written and verbal communication skills
• Experience with Microsoft Office Suite (Excel, Word, Outlook)

Preferred Qualifications:

• Bachelor's degree in Business Administration, Construction Management, or related field
• Experience with procurement systems
• Knowledge of data center security protocols and access management systems
• Experience supporting construction project execution and closeout processes
• Familiarity with PO lifecycle management and invoice reconciliation
• Demonstrated ability to manage multiple concurrent workstreams with competing deadlines

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, Hayward - 70,400.00 - 107,200.00 USD annually