General Manager- Condo

About this role

Language Requirements : Spanish Required

Under general supervision and in conjunction with the Board of Directors, the General Manager (CAM) plans, directs, recommends, and implements policies and procedures to ensure the services required to maintain the common elements of the Association are provided in a first-class manner and accordance with community rules and regulations.The General Manager (CAM) provides exemplary service in a manner consistent with the values and mission of the Castle Group. They perform all responsibilities while demonstrating outstanding customer service skills as a representative of Castle Royal Service.Essential Duties and ResponsibilitiesAssists in the preparation of monthly financial reports and reviews for accuracy and variance trends. Maintains working knowledge of the Association's financial reports and provides support to the Treasurer by obtaining responses to financial questions. In collaboration with department managers, complies with all reporting requirements outlined in the Castle Management contract. Complies with meeting requirements outlined in Florida Statue 720.Ensures all safety precautions and procedures are followed by all site teammates while performing assigned duties.Other duties and responsibilities as assigned.

Supervisory Responsibilities

Carry out supervisory responsibilities following Castle's policies and applicable laws. Responsibilities include interviewing, hiring, training, developing, and mentoring employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the required knowledge, skill, and ability. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education and Experience

Five (5) years of CAM or related leadership and business experience, or more depending on the community, are required. - Five (5) years of Leadership Experience, leading a team of at least 10 teammates. Knowledge and understanding of High Rise/ Condo Life Safety equipment (Fire suppression systems, generators, chillers, cooling towers, elevators, etc.) required. Basic knowledge and understanding of Property Management accounting practices, terminology, and budgeting skills required.

Skills and Abilities

• Outstanding customer service, communication, and interpersonal skills to help create effective customer-focused relationships with all levels within the organization. Ability to delegate tasks appropriately. Excellent verbal and written communication skills with the ability to communicate, receive, and exchange ideas and information by means of spoken and written language.Excellent interpersonal, negotiation, and change management skills.- Excellent organizational skills and attention to detail. Excellent leadership development skills with the ability to coach, mentor, and develop a team.Strong critical thinking, analytical, and problem-solving skills.Ability to prioritize tasks and to delegate them when appropriate.- Ability to act with integrity, professionalism, and confidentiality. Strong presentation and public speaking skills are required.Intermediate skills with Microsoft Office Suite (including SharePoint, Excel, Word, Outlook, and PowerPoint).Ability to lift 30lbs. following appropriate safety procedures. - Ability to: Ability to quickly and easily navigate property/buildings. - Ability to detect auditory and/or visual emergency alarms. Ability to hear, understand, and respond appropriately to verbal requests made in person and over the telephone.- Visual ability correctable to 20/20.
• Ability to respond verbally in an understandable, professional manner in person and over the telephone.
• Ability to work extended hours and weekends if needed. Castle is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other protected status under federal, state, or local laws.This job description is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties, responsibilities, and activities may change or be supplemented at any time based on organizational needs. In addition, management has the right to change any portion of this job description at any time and for any reason.