Commercial General Manager

About this role

POSITION SUMMARY: Mariani Landscape is hiring a Commercial General Manager. This position is responsible for leading a Branch to consistently exceed annual company sales goals while ensuring the highest standards of sales execution, service delivery, and operational performance. The General Manager provides direct leadership to Client Representatives and Production and Enhancement Teams, aligning sales, operations, and service efforts to meet both client expectations and company objectives.

This role has full operational and P&L responsibility for the Branch and oversees performance at both direct and indirect levels. The General Manager is accountable for developing and executing strategies that drive continuous improvement in sales performance, operational efficiency, associate development, and overall business results.

Additionally, the General Manager is responsible for all aspects of sales, production, and customer service within their assigned service area, with a strong focus on increasing customer and associate satisfaction, optimizing manpower and resources, and supporting the long-term growth and advancement of the company.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The essential functions of this position include, but are not limited to, the following:

• Follow company policies, procedures, and work standards.
• Lead Branch to support profitable sales, quality workmanship, and high retention.
• Maintain budgeted gross profit percentage on all accounts.
• Ensure that client relationships are maintained by the sales team.
• Manage and participate in department sales and production budgets.
• Report on sales and orders activities of the Client Representatives.
• Manage hours, efficiency, and service of all Production Teams within the Branch.
• Manage policy deployment in the areas of quality, cost reduction, completion timelines, safety, customer satisfaction, employee relations, and performance measures.
• Provide leadership for associate relations through effective communication with subordinate staff and Mariani management, as well as training and development.
• Ensure compliance with Mariani standards for cost control, waste reduction, quality, safety, and on-time deliverables.
• Determine Branch headcount in accordance with business demand and season cycles for sales team.
• Hold regularly scheduled meetings with the Sales and Production teams, with teamwork and free information flow as guiding principles.
• Lead by example, and support our people, our clients, and our processes with an attitude of respect, fairness, dignity, and enthusiasm. Establish challenging targets for improvement in safety, quality, cost, and delivery.
• Manage and direct staff, and be responsible for the overall direction, coordination, and evaluation of staff.
• Consistently evaluate work and determine whether further steps are needed to meet internal and external client expectations.
• Maintain and enhance the Company’s image as a leader in the industry.
• Maintain high standard of quality of all work performed.
• Complete paperwork accurately and on time, including time-off requests, performance reviews, and other necessary information.
• Participate in and contribute to Mariani initiatives.
• Lead the orientation and training of new team members.

QUALIFICATIONS:

• Bachelor’s Degree in Horticulture, Landscape Architecture, Business Administration, or a related field.
• Minimum of 10 years of experience in Landscape Maintenance and Maintenance Sales.
• 5+ years of experience in a leadership role within the Landscape industry.
• Knowledge of landscape terminology, plant materials, and installation techniques.
• Demonstrate a strong ability to lead people and get results through others, often acting as a mentor for team members.
• Effectively present information to top management, associates, public groups, and/or prospective clients.
• Ability to develop budgets and understand and interpret financials.
• Delegate appropriately to accomplish tasks efficiently and effectively.
• Strong communication skills, both verbal and written, with external clients and Mariani associates on a consistent basis.
• Demonstrate a strong attention to detail.
• Flexibility to perform duties wherever volume deems it necessary.
• Ability to deliver quality results under tight deadlines.
• Demonstrate accountability for work being performed and completed on schedule.

THE PERKS:

• 401(k) plan with company match
• Medical insurance
• Dental insurance
• Vision insurance
• FSA/HSA
• PerkSpot
• Long-Term Disability and Life Insurance
• Paid time Off
• Tuition Reimbursement (after one year of service)

Pay Transparency: Mariani Enterprises LLC is committed to pay transparency and equity among all employees and provides employees with an environment where pay transparency and dialogue on compensation are allowed. Mariani Enterprises LLC complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity.

Pay Range: $95,000 - $115,000

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.