Applications are completed on the employer's own site.
Lead a retail team to achieve sales and profitability targets while managing store operations, staff development, and customer service excellence.
HUGO BOSS is one of the leading fashion and lifestyle companies in the premium segment with over 19,000 employees worldwide. As versatile as we are, we are united by a common goal: We love fashion, we change fashion! Become a brand ambassador and be part of a team that works with passion, ambition and expertise to create excellent customer experiences. Be among the first to bring our collections from the runway to the customers! Join our team and explore career opportunities that are tailor-made for you! Convey a positive impression of HUGO BOSS to the marketplace by delivering an exceptional shopping experience, showcasing the brand through exciting merchandise presentations and executing operational strategies resulting in positive operating profits
What you can expect: Responsibilities include, but not limited to the following:
Sales and Profitability Targets:
Achieve positive results in top line sales, profit and loss management and inventory control
Achieve financial success through improvement of measurable statistics that positively impact the store performance
Establish a goal-oriented selling culture that focuses on relationship selling, building a client base and exceptional service
Utilize effective communication skills in training and developing staff, delivering exceptional service to customers, driving business with the merchant group and general problem solving
Team Management & Development:
Exceptional leadership and management skills and the ability to motivate, develop and inspire a team while creating a highly empowered organization
Monitor performance, provide direction, and take corrective action when needed
Actively recruit all level candidates
Hire, train, and motivate a qualified sales team that effectively represents and communicates Hugo Boss to our customers
Provide specific development for the store leadership team and supervisor by assigning accountabilities and training with consistent follow-up and feedback
Perform annual performance evaluations with quarterly review of employee goals
Customer Service Excellence:
Cultivate a relationship with the community via personal involvement, PR events and advertising opportunities
Oversee the development of clientele by leading by example in the ability to build and maintain relationships with clients, produce strong results from proactive outreach and the development of a personal business trade
Development of business driving initiatives that build a repeat business or that attracts a new customer
Ensure each associate is actively utilizing their client book in order to generate increased sales through monthly client book reviews and evaluation of their outreach
Ensure all associates complete the sales training program
Model and supervise the selling environment, provide consistent coaching on sales training process in order to ensure the highest level of customer service and sales
Operational Excellence:
Perform and supervise store opening and closing procedures including counting register funds, completing bank deposits, opening, and closing registers and securing facility
Conduct regular store meetings to ensure accurate and consistent communication with employees
Maintain payroll budget and weekly hours to ensure appropriate sales floor coverage by reviewing store schedule and adjusting as necessary to meet the needs of the business
Supervise operational responsibilities to ensure the timely and accurate processing of all markdowns, transfers, damages, shipping and receiving in order to maintain the integrity of the inventory
Oversee loss prevention policies and procedure to be 100% compliant
Knowledgeable in all Health & Safety policies and procedures
Ensure all documentation relating to Health & Safety are well recorded and maintained
Ensure standard operating procedures are executed and policies followed
Ensure visual merchandising directives are implemented efficiently as per direction and visual standards are maintained at all times
Your profile:
Professional sales development and exceptional interpersonal skills
Strong leadership qualities and the ability to communicate effectively with all levels within the organization and client base.
Ability to analyze selling reports, identify business trends and react quickly to the needs of the business
Comfortable in making decisions and mediating conflict within a team-environment
Excellent organizational, analytical, time management and leadership skills
Proficient in windows-based software such as excel, word and outlook
Physical Requirements:
Available to work store schedule, as needed, including evenings, weekend, and holidays
Standing for extended period of time
Able to safely lift boxes up to 40 pounds
Comfortable climbing ladders
Qualifications:
Bachelor’s Degree in related field preferred
3+ year’s management experience in a luxury goods or a comparable retail environment
Experience operating a high volume and or overlooking multiple store locations
Your benefits:
Base Pay
Health and Wellness Benefits
Earned Vacation and Sick time
Company Paid Holidays
Generous Employee Discount
We are a global company with our employees representative of the world at large. Our inclusive culture embraces each person’s authenticity and individuality. We are committed to equal employment opportunity. And we believe our equitable work environment helps unleash your full potential and inspires you to thrive. Do you feel it’s time for a new challenge at HUGO BOSS? If so, we look forward telling you all about this job opportunity in a personal conversation.
HUGO BOSS is a leading global fashion and lifestyle company in the premium segment.