Critical Facilities Program Manager (Hybrid - Travel - Arlington, VA)

About this role

**The Work:**

The **Critical Facilities Program Manager** is responsible for the successful delivery, growth, and financial performance of assigned critical facilities O&M programs. This role combines program management, technical leadership, client relationship management, team leadership, and business development. The Program Manager will work closely with leadership team to grow existing O&M relationships, develop new opportunities, and expand services into cyber, automation, design-build, commissioning and related critical facilities capabilities as appropriate. This position offers a clear path for advancement based on performance and demonstrated ability to grow the O&M portfolio, develop client relationships, lead teams, and expand service offerings. Successful performance may create opportunities for increased program responsibility and advancement into broader business-line leadership roles.

**In this role you will work a Hybrid schedule, working both from home as well as from our Arlington, VA HQ office. This position will also involve up to 30% travel to client sites.**

**Citizenship / Clearance Requirements:**

* **Must be a U.S. Citizen.** * **Must be able to obtain and maintain a Secret security clearance based on customer and project requirements.**

**Key Responsibilities:**

* Manage the day-to-day delivery and financial performance of assigned critical facilities O&M programs, including budgets, staffing, resource planning, risk, safety, quality, and profitability. * Provide technical and operational leadership for critical facilities programs, leveraging expertise in MEP systems, automation and controls, reliability, maintainability, and facility performance. * Serve as a key point of contact for public and private sector clients, developing trusted relationships and ensuring strong communication, service delivery, and client satisfaction. * Identify opportunities to grow existing O&M accounts and develop new clients, working with the business development team to expand the portfolio. * Identify opportunities to expand client relationships into design-build, commissioning, and automation services when aligned with client needs and company capabilities. * Lead and develop high-performing technical and interdisciplinary teams through effective staffing, coaching, work assignments, performance management, and resource utilization. * Develop and implement O&M standards, procedures, tools, and technologies that improve reliability, efficiency, safety, quality, and client outcomes. * Provide technical oversight of critical MEP systems, including electrical distribution, generators, UPS, switchgear, HVAC / mechanical systems, BAS / BMS, EPMS, automation and controls, and life-safety systems. * Manage program execution, including schedules, staffing, subcontractors, vendors, client communication, risk management, quality, and financial performance. * Support business development through client engagement, technical presentations, proposals, pricing, capture strategies, and contract negotiations. * Participate in pursuit strategy, capture planning, and go / no-go decisions for O&M and strategic critical facilities opportunities. * Provide technical and operational leadership on Design-Build and construction management opportunities as required, coordinating with engineering, estimating, construction, and other business lines.

**Minimum Requirements:**

* At least 8 years of progressive O&M experience in critical facilities, data centers, MEP contract service, facilities operations, automation / controls, construction, commissioning, or related mission-critical environments. * A minimum of 4 years of experience managing programs, projects, engineering / technical teams, or facilities operations. * Proven experience managing public and private sector clients, including executive-level communication, relationship development, contract performance, issue resolution, and customer satisfaction. * Experience leading and developing technical and operations teams, including staffing, performance management, resource planning, and workforce development. * Demonstrated experience managing client relationships, budgets, staffing, risk, quality, and operational performance. * At least 2 years of experience working on and developing proposals for Federal contracts. * Strong technical knowledge in at least one major critical-facilities discipline, such as electrical, mechanical / HVAC, BAS / BMS, EPMS, automation, or controls. * Demonstrated understanding of safety, quality assurance, risk management, and regulatory / industry compliance within critical facilities or similar environments. * Proficiency with the Microsoft Office Suite (Excel, Word, Outlook, MS Teams, MS Project, PowerPoint). * Requires a Valid State Issued Driver's License and the ability to travel to various work sites.

**Preferred:**

* PMP, PE, CEM, CFM, CCM, or similar certification. * An active Secret or higher Security Clearance or experience working in secure / federal facilities. * 8 or more years in critical facilities / mission-critical environments, or related O&M / program management. * Experience growing an O&M account or service portfolio. * Experience with Design-Build, construction management, commissioning, or engineering services. * Experience supporting or managing data centers, federal facilities, healthcare, financial, telecommunications, or other mission-critical environments. * Demonstrated experience managing both public-sector and private-sector portfolios, with an understanding of the different procurement, contracting, compliance, and stakeholder requirements of each including IDIQ, MATOC, & SATOC’s, etc. * Strong understanding of critical infrastructure systems, including medium / low-voltage electrical distribution, generators, UPS systems, switchgear, cooling systems, BMS / EPMS, fire / life safety, and controls.

**Annual Salary, Dependent Upon Qualifications and Experience: $170,000 - $190,000**