Senior Manager, Robo Operations

About this role

Founded in 2010, POP MART is a leading global pop culture and entertainment company. With IP at its core, POP MART works with artists and designers worldwide to develop and operate IPs, creating products, services and entertainment experiences for consumers. Its portfolio includes beloved IP characters such as THE MONSTERS , TWINKLE TWINKLE, CRYBABY, DIMOO, SKULLPANDA, Hirono and MOLLY. As of the first half of 2026, POP MART had more than 100 million registered members worldwide, operated 676 physical stores and over 2,800 ROBO SHOP vending machines, and reached nearly 100 countries and regions through cross-border e-commerce platforms,bringing joy to consumers around the world.

What you will achieve: Own the U.S. ROBO Shop business end to end, including the annual business plan, sales and profitability targets, and the channel P&L. Develop and execute the U.S. ROBO growth strategy, aligned with the North America retail strategy and global HQ direction. Lead the ROBO expansion roadmap, including market prioritization, site selection, and negotiation of placement and lease agreements with landlords and venue partners. Oversee new machine rollouts from site readiness through launch, including installation scheduling, permitting, vendor coordination, and opening execution. Monitor and analyze key performance metrics (sales per machine, sell-through, uptime, stock-outs, shrink, and customer satisfaction) and drive action plans to improve results. Make data-based decisions on machine relocation, optimization, or exit to maximize network productivity. Set and enforce operating standards and SOPs for machine management, restocking, maintenance, sanitation, inventory control, and customer issue resolution across all U.S. Locations. Partner with Merchandise, Planning, and Logistics teams on assortment, allocation, replenishment, and new IP launches tailored to the ROBO channel. Manage third-party service providers (installation, maintenance, logistics, payments, and technology), including contract performance and cost control. Lead, coach, and develop Operations District Managers and field teams; set clear goals, build the staffing model, and hold the team accountable for results. Serve as the senior point of contact between the North America team and HQ (ROBO business unit, Merchandise, Logistics, Technology, and Finance), ensuring aligned priorities and timely information flow. Present business performance, insights, and recommendations to the Head of Retail and senior leadership in regular business reviews. Lead key regional projects where ROBO supports the broader retail strategy, including store openings, exhibitions, pop-ups, and trade events.

What you will need: Bachelor's degree in Business, Operations, or a related field preferred, or equivalent experience. 8+ years of experience in retail operations, multi-unit operations, vending or automated retail, or a related field, including 3+ years leading teams across multiple locations or markets. Proven track record of owning a P&L and delivering sales and profitability growth. Experience leading network expansion or new-site rollouts, including site selection and landlord or partner negotiations. Strong analytical skills, with the ability to use performance data and dashboards to make decisions and drive results. Demonstrated ability to build, lead, and develop high-performing teams in a fast-growing, evolving environment. Exceptional communication and influencing skills, including experience presenting recommendations to senior stakeholders in a global, matrixed organization. Experience managing third-party vendors and service contracts. Experience in vending machine, kiosk, or automated retail operations strongly preferred; experience working with Asia-headquartered companies a plus. Ability and willingness to travel approximately 50% within the U.S.

What We Offer Market-competitive packages: 401k, health insurance, PTO, paid sick leave, and family leave. Growth opportunities: on-the-job training, leadership development, and stretch assignments to advance your career. Career development: opportunities to take on larger responsibilities as POP MART's North America business scales rapidly.

*The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Physical Requirements Must be able to remain in a stationary position (e.g., seated or at a desk) for extended periods while operating a computer or other office equipment. Must be able to occasionally lift or move items weighing up to 25 pounds.

Pay Range Details The base salary range for this position is $130,000 - $175,000 annually. This range is provided in accordance with applicable state and local pay transparency laws and may vary based on geographic location. Individual compensation will be determined based on factors including job-related knowledge, skills, experience, and qualifications. This position may also be eligible to participate in the Company's incentive compensation program.

Background Checks For applicants located in Los Angeles or San Francisco: In accordance with applicable local Fair Chance laws, POP MART conducts criminal background checks only after a conditional offer of employment has been made. Qualified applicants with criminal histories will be considered in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance (Los Angeles Municipal Code § 189.04) and the San Francisco Fair Chance Ordinance, as applicable.

Equal Employment Opportunity POP MART is committed to fostering a safe, inclusive, and respectful workplace where everyone is treated with dignity and respect. We are an Equal Opportunity Employer and provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, age, marital status, disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Employment decisions at POP MART are based on business needs, job requirements, and individual qualifications.

Reasonable Accommodation Applicants who require a reasonable accommodation during the application or hiring process may request assistance by emailing [email removed]. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The qualifications, skills, abilities, and physical demands described in this job posting are representative of those required to perform the essential functions of the position. Reasonable accommodation may be provided to qualified individuals with disabilities to enable them to perform the essential functions of the job.

*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary. *As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.