Program Manager – Alden Insights Bespoke Health Research Program

About this role

Alden Scientific - Program Manager - Bespoke.pdf

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Program Manager (aldenBESPOKE)

Working at Alden Scientific

We are transforming health and longevity by prioritizing individuals, not averages.

Our platform harnesses multi-omic data and AI to provide predictive, personalized

health management - making proactive health management the new normal.

About the Role

We're looking for an experienced Program Manager to run aldenBESPOKE, our

invitation-only, IRB-approved lifetime research program. BESPOKE members are

measured quarterly across proteomics, genomics, metabolomics, epigenetics,

microbiome and more, and receive a digital health twin and individualized risk scores

for 75+ conditions.

You will own the program end to end: every member's journey from consent to

results, every collection across a growing number of cities and sites, and every

hand-off between our scientists, clinicians, logistics partners and the member's own

physician. Our members are among the most discerning people in the world and

expect a flawless, discreet, white-glove experience. You will make sure they get it,

every quarter, at scale.

The role is roughly 60% operations, 30% clinical and scientific fluency, and 10%

presence: you should be equally at home running a multi-site collection schedule

and joining our CEO or commercial leadership in a meeting with a prospective

member.

Location

Our strong preference is for candidates who can work at our Cambridge, MA office.

What You'll Do - Leadership and Collaboration

| Act as the single point of accountability for aldenBESPOKE, translating

program goals into plans, timelines, budgets and clear owners.

| Coordinate across Science, Clinical, Bioinformatics, Product,

Engineering and Member Services so each member's study outline,

collections, assays and results move without gaps.

| Partner with our CEO and commercial leadership in

prospective-member and physician meetings: explain how the program

works, what members can expect, and how we deliver it.

| Serve as a trusted operational contact for members, their family offices,

executive assistants and personal physicians.

aldenscientific.com · 1 Broadway Cambridge, MA 02142 · [email removed]

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| Coordinate results review with our scientists and clinicians and ensure

baseline assessments and quarterly reports reach members and

physicians on schedule.

| Bring a research-program mindset to new assays and pilots: scope,

timelines, operational impact and readiness.

What You'll Do - Member Experience (10%)

| Set and hold the standard for a discreet, effortless, five-star experience

at every touchpoint, from the first email to the tenth draw.

| Anticipate needs before members raise them: travel schedules, privacy

requirements, preferred clinicians, family and staff involvement.

| Collect member feedback and turn it into concrete improvements to

the program.

What We're Looking For

| 6-10 years of experience in program management or clinical operations

leadership in a health system, multi-site practice or health startup.

| Proven track record running multi-site clinical operations with real

complexity: scheduling, logistics, vendors, SOPs and quality.

| Has managed an operating budget and a team (roughly 10+ people)

across multiple locations.

| Experience in clinical research or regulated clinical operations, with a

working command of informed consent, HIPAA and quality standards.

| Working fluency in biology and clinical concepts; comfortable

discussing biomarkers, lab workflows and sample handling with

scientists and physicians.

| Strong command of CRM and workflow tools (HubSpot or similar) and a

habit of building processes that scale.

| Exceptional written and verbal communication, with the polish and

judgment to represent Alden in front of high-net-worth members,

physicians and executives.

| Discretion and sound judgment with confidential information and

high-profile individuals.

| Calm, hands-on and resourceful under pressure; willing to travel

frequently, sometimes on short notice.

| Bachelor's degree in life sciences, public health, health administration

or a related field.

Preferred Qualifications

| Licensed clinician background (e.g., RN, PA, OT, PT).

aldenscientific.com · 1 Broadway Cambridge, MA 02142 · [email removed]

Location

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