HSSP Program Manager - SPA 4

About this role

Role: HSSP Program Manager

Reports to: Director

Program: 1303-FSP

Department: Mental Health - HSSP

Location: SPA 4: HSSP Sites

The Lodge (LAMP Lodge):  656-660 Stanford Ave., Los Angeles, CA 90021

Sixth Street Apartments (6th Street Place): 401 E. 6th Street, Los Angeles, CA 90014

401 E 7th Apartments: 401 E 7th Street, Los Angeles, CA 90014

649 Loft Apartments: 649 Wall Street, Los Angeles, CA 90014

Flower Apartments: 1411 Flower Street, Los Angeles, CA 90015

La Guadalupe Apartments: 1800 E. 1st Street, Los Angeles, CA 90033

Brine Apartments: 3016 N. Main Street, Los Angeles, CA 90031

Setting:  Not 100% Onsite

Schedule: Monday - Friday, 8:00am - 4:30pm

Status: Full-time/Exempt/Management

Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.

Openings: 1

Job Description Summary: The Program Manager, Housing Support Services Program (HSSP) will oversee a portion of the HSSP for adults residing in downtown Los Angeles. HSSP is a specialized program that provides comprehensive and intensive field-based community mental health services designed to meet the unique needs of individuals in Permanent Supportive Housing (PSH) who are formerly homeless and have a Severe Mental Illness (SMI) or Serious Emotional Disturbance (SED). The Program Manager will monitor and ensure the team of clinicians provides high-quality services that meet or exceed required contract, funder, and agency standards. The Program Manager will provide administrative and clinical supervision for direct practice clinicians, if applicable. This position is responsible for maintaining the efficiency of operations while fostering teamwork among staff and across departments and programs.

Job Description Essential Duties and Responsibilities:

In collaboration with the Leadership team of HSSP, monitor all administrative aspects of agency’s Department of Mental Health (DMH) contracted HSSP, including billing and contract maximization in compliance with contract goals and outcomes in a timely manner

Complete required reporting to funders as outlined by contract requirements

Ensure all clinical and mental health staff documentation and data collection is complete, timely, accurate, and current in agency records and electronic databases

Provide individual and group clinical supervision for clinicians and document according to Board of Behavioral Sciences or Board of Psychology standards, if applicable

Provide individual and team supervision, support, and performance evaluations for all assigned staff

Assist in recruitment, selection, training, supervision, and evaluation of direct service staff

Collaborate with Quality Assurance to ensure proper staff orientation, training and audit preparedness for all clinical and mental health contracts

Ensure adherence to funding source contract and performance standards

Maintain a current, thorough knowledge of community resources and utilize these to provide services to clients

Effectively represent agency at funding partner or collaborative meetings

Maintain caseload of up to 10, if applicable

Provide Intern training, support, and supervision as needed

Provide training and support to peers as needed

Support crisis management needs such as, risk assessments and psychiatric hospitalization applications

Assist in crisis interventions as needed, including participating in on call rotation calendar for overnight and weekend After Hours Emergency Line.

Job Description Qualifications:

Master’s degree in Social Work, Psychology, or a related field of study from an accredited university.

Valid registration or licensure with the California Board of Behavioral Sciences.

Current, valid California Driver’s with an acceptable driving record and reliable vehicle

Able to transport members in your personal vehicle

Outstanding clinical review skills

Strong training, project management, and team-building skills

Able to behave with sensitivity, tact, politeness and responsiveness with staff and clients

Detail oriented with excellent time management, organizational, written, verbal, interpersonal, presentation, and computer skills

Knowledge of trauma informed services, housing first and harm reduction methodologies.

Experience providing administrative and clinical supervision

Experience working with people living with mental illness and/or substance abuse

Contract and quality assurance experience

Proficient in Microsoft Word, Outlook, Excel, PowerPoint, and database applications

Job Description Preferred Qualifications:

Clinical Masters degree with BBS registration strongly preferred.

DMH experience

Field-based provider experience

Psychiatric crisis assessment and response experience

Bilingual (Spanish)

Job Description Work Environment:

Combination of field and office environment

Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.

On occasion walk or drive to different local sites

Will necessitate working in busy and loud environments

Will be exposed to elements like cold, heat, dust, noise and odor

May need to bend, stoop, twist, and sit throughout the day