DIRECTOR, SFHN AND SPECIALTY CLINICS

Samaritan Health · Watertown, New York, United States

$49 to $65 an hour as published by the employer

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Summary

Oversees the day-to-day operations of specialty clinics, manages budgets, ensures compliance, and leads strategic initiatives for clinic growth and service line expansion.

About this role

## DIRECTOR, SFHN AND SPECIALTY CLINICS

Apply

: Onsite

: Samaritan Medical Center

: Full time

: Posted Today

: R3491

Location:

Samaritan Medical Center

Department:

01.6715 SMC SFHC - CLINICS

Pay Range:

49.10 - 65.06

Care for our community, and your career.

**Strategy & Organizational Leadership**

* Translates the division's strategic vision and goals — set with the Clinic Administrator and executive leadership — into operating plans and measurable targets for each clinic, and executes them. * Recommends opportunities for growth, new service lines, and expansion to the Clinic Administrator, and leads implementation and operational planning for approved initiatives, including clinic openings, relocations, and major service changes. * Establishes, standardizes, and continually improves operational policies, procedures, and best practices across all sites. * Streamlines service lines and care pathways across the clinic-to-hospital continuum, partnering with hospital departments (e.g., surgical services/OR, imaging, and inpatient units) to align scheduling, coordinate patient throughput, and ensure seamless handoffs between clinic and hospital settings.

**Project & Program Management**

* Personally leads large, complex, or high-priority initiatives end to end — such as new service lines, clinic openings or relocations, major system implementations, and division-wide workflow redesigns — delivering on scope, timeline, and budget. * Sponsors and provides governance over the portfolio of projects and continuous-improvement efforts led by operations managers, setting priorities, allocating resources, removing barriers, and holding teams accountable for results. * Applies performance data and improvement methodologies (e.g., Lean/Six Sigma) to drive measurable, sustainable results, and reports project and program outcomes to leadership.

**Operations Oversight**

* Directs the day-to-day operations of assigned clinics through subordinate operations managers, ensuring efficient workflow, appropriate coverage, and a consistent, high-quality patient experience. * Monitors division-wide performance against KPIs and industry benchmarks (e.g., MGMA or comparable specialty standards) — including productivity, staffing levels, access, patient satisfaction, and financial metrics — and holds managers accountable for results. * Ensures effective patient-flow, scheduling, and access strategies and an effective complaint-resolution process across clinics. * Oversees facilities, equipment, supply chain, vendor relationships, and business continuity/disaster recovery planning for the division.

**Leadership & Team Development**

* Selects, supervises, develops, and evaluates operations managers; sets clear expectations, provides coaching and mentorship, and manages performance, including corrective action in partnership with Human Resources. * Builds bench strength and succession plans across the management team and fosters a culture of engagement, accountability, and professional growth. * Establishes division-wide standards for staffing, onboarding, staff education, and workforce planning, and ensures consistent application across clinics. * Reviews and approves job descriptions, staffing plans, and organizational structure; ensures compliance with employment law in partnership with HR.

**Financial Management**

* Develops and manages the division's operating and capital budgets for the Clinic Administrator's review and approval; monitors performance, analyzes variances, and takes corrective action to meet financial targets. * Accountable for division-wide revenue cycle performance — collections, denials, days in A/R, charge capture, and point-of-service collections — in partnership with the billing office. * Drives cost-effective operations through resource allocation, productivity management, standardized purchasing, and overhead control. * Partners with finance and leadership on forecasting, cash flow, capital planning, fee schedules, and payer/contract strategy, and reports financial results to executive leadership.

**Quality, Compliance & Risk**

* Ensures division-wide compliance with all regulatory and accreditation requirements, including HIPAA, OSHA, CLIA, and CMS, and maintains required programs, policies, and documentation. * Leads quality-improvement and patient-safety initiatives and oversees risk management, incident review, and corrective action across clinics. * Ensures accurate, secure medical record and health information practices across all sites.

**Physician & Stakeholder Relations**

* Partners with physicians on operational, financial, and performance matters at the clinic and division level, and serves as a key liaison between clinical and administrative teams; supports the Clinic Administrator in physician-group and executive-leadership engagement. * Builds and maintains strong working relationships with hospital leadership and departments to support service-line growth, operational alignment, and coordinated patient care across settings. * Represents the division on organizational committees and with external stakeholders, including vendors, payers, referring providers, and community partners. * Deputizes for the Clinic Administrator and performs other duties as assigned to advance the mission of the organization.

Samaritan is an Affirmative Action/Equal Opportunity Employer. Women, Minorities, Disabled, and Veterans are encouraged to apply.

**Work Shift:**

FLSA7DAY- 8 Hours Day Shift (United States of America)

Skills named in this posting

About Samaritan Health

Samaritan Medical Center is a not-for-profit community medical center offering a full spectrum of inpatient and outpatient healthcare services.

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