General Manager - Residential

About this role

Job Details: Job Location: 241 Central Park West - New York, NY, Position Type: Full Time, Salary Range: $160000.00 - $175000.00Salary, Strategic & Financial Management

Monitor and report on revenue, expenses, rent collection, and occupancy rates. Implement data-driven decision-making using KPIs. Collaborate with Revenue Manager to align property performance with portfolio goals. Forecast financial trends and adjust strategies to reduce vacancy and turnover. Improve revenue margins through renewal performance and expense control. Manage leasing expense budgets and ensure timely bill payments.

Marketing

Partner with Marketing to develop campaigns tailored to submarket trends. Oversee listing and advertising of vacant units with accurate visuals. Use digital platforms and analytics to boost lead generation and conversions. Conduct market and product comp surveys; present findings in pricing calls. Recommend competitive pricing to Revenue Manager. Maintain broker relationships to support leasing velocity. Supervise leasing activities and review marketing channels for accuracy.

Team Leadership

Foster a culture of accountability and performance excellence. Partner with HR for recruitment and employee development. Create succession plans and career pathways for high-potential staff. Manage onsite work schedules and training programs. Conduct regular staff meetings and performance evaluations. Administer disciplinary actions with HR support. Ensure compliance with employment regulations.

CUstomer Service

Set and uphold high standards of customer service. Maintain open lines of communication with residents through multiple channels (email, phone, portals). Monitor survey and online review satisfaction trends and adjust services or amenities accordingly. Monitor and respond to resident feedback and complaints. Collaborate with Facilities to ensure service excellence.

Administrative Responsibilities

Ensure consistent adherence to company policies by onsite staff. Update resident deposit audits and post security deposits promptly. Coordinate with Facilities and Construction to minimize turn time. Use tech platforms for maintenance tracking and resident communication. Analyze performance reports and respond accordingly. Stay informed on legal considerations and local ordinances. Maintain landscaping and curb appeal standards. Conduct regular property inspections.

Qualifications: Associate’s or Bachelor’s degree. Knowledge of Microsoft Office Word, Excel and Outlook and Property Management software (e.g. OneSite). Detail-oriented with excellent communication, organizational and analytical/problem solving skills. Ability to operate various types of office equipment, i.e., computers printers, copy machines, telephone systems, facsimile machines. Ability to travel: This position requires occasional travel between multiple buildings within the same neighborhood (approximately 15-20% of the role). Understanding of Fair Housing and Equal Employment guidelines and applicable local and federal laws. Knowledge of bookkeeping, AP, AR, budgets, building maintenance, and marketing strategies.