Applications are completed on the employer's own site.
Oversee end-to-end delivery of client IT projects including onboarding, migrations, and infrastructure rollouts while managing budgets and stakeholder expectations.
# Project Manager
## Location
Boston; Manila; San Diego; San Francisco
## Employment Type
Full time
## Location Type
Remote
## Department
Client Service - SecureOps
OverviewApplication
# **About the Role**
vdBA SecureOps is building a security-led managed services practice for life sciences clients. The Project Manager owns the delivery of client projects — onboardings, migrations, and infrastructure/security rollouts — keeping them on scope, on time, and on budget. We’re looking for someone who has done this at an existing MSP, in a multi-client environment, not an internal-only PMO.
# **Key Responsibilities**
**Project Delivery & Ownership**
* Own end-to-end delivery of client projects — onboardings, migrations, rollouts, and infrastructure/security implementations — from kickoff through closeout.
* Build and maintain project plans, timelines, budgets, and resource schedules; keep projects on scope, on time, and on budget.
* Coordinate engineers, client stakeholders, and vendors to keep work moving and dependencies unblocked.
**Client & Stakeholder Management**
* Serve as the primary point of contact for clients during active projects — running kickoffs, status updates, and closeouts.
* Set and manage expectations on scope, timeline, and deliverables; communicate changes and risks clearly and early.
* Partner with client success on smooth handoffs from sold deal to delivery to steady-state support.
**Process, Tooling & Documentation**
* Manage projects in the PSA (ConnectWise or similar), keeping tasks, time, and status accurate and current.
* Maintain project documentation — SOWs, project plans, RAID logs, change requests, and closeout documents.
* Standardize and improve project delivery templates, playbooks, and processes as the practice scales.
**Resource & Financial Coordination**
* Coordinate engineering resourcing across concurrent projects with service desk and engineering leadership.
* Track project profitability, hours burn, and scope changes; flag overages and change orders promptly.
* Report project health, milestones, and risks to leadership.
**Cross-Functional Coordination**
* Act as connective tissue across engineering, security, and client success so project commitments are delivered operationally.
* Escalate and drive resolution of cross-functional blockers.
* Feed recurring project issues back into process and template improvements.
# **Qualifications**
**Required**
* Must come from an existing MSP — direct experience managing client-facing IT projects in a multi-client managed-services environment, not internal-only PMO work.
* Proven track record delivering IT projects on time, on scope, and on budget (onboardings, migrations, infrastructure/cloud/security rollouts).
* Strong command of project management fundamentals: planning, scheduling, budgeting, scope/change management, and risk management.
* Hands-on experience with a PSA (ConnectWise or similar) for project and time management.
* Excellent communication and stakeholder-management skills — comfortable running client-facing meetings.
* Highly organized and detail-oriented, able to juggle multiple concurrent projects.
* Located in the Central time zone (preferred) or in/near Boston, San Francisco, or San Diego / Orange County / Los Angeles.
**Preferred**
* PMP, CAPM, PRINCE2, or similar project management certification.
* Experience serving life sciences or biotech industries.
* Familiarity with Microsoft 365/Azure migrations and security/compliance projects (SOC 2, HIPAA, HITRUST).
* Experience in a security-led MSP environment.
* Familiarity with project/portfolio and collaboration tooling (e.g., Asana, Smartsheet, Microsoft Project).
**What We’re Looking For**
* A driver who keeps projects — and people — moving without dropping the details.
* A clear, calm communicator clients trust to run their project.
* A fast learner who is energetic and adaptable in a fast-growing environment.
*vdB&A is an equal opportunity employer. We welcome and consider qualified applicants regardless of race, religion, gender identity, sexual orientation, disability, or any other status protected by applicable law.*
van den Boom & Associates provides accounting, finance, and IT support services to life science companies.