Trust and Safety Program Manager

About this role

About PolymarketPolymarket is the world's largest prediction market platform. We enable individuals to express views on real-world events by trading on outcomes across politics, economics, sports, culture, and current affairs. Built as a peer-to-peer marketplace with no centralized “house,” Polymarket aggregates diverse opinions into transparent, market-based probabilities that reflect collective expectations about the future. We're growing fast — both in terms of volume ($21B traded in 2025) and adoption as an alternative news source. Our ambition is to become a ubiquitous beacon of truth in global media and we need your help adding fuel to the fire.

About The RoleTrust & Safety protects the platform, keeps our users safe and builds trust with the people we depend on for our growth. This role straddles between program management of Polymarket US, a CFTC-regulated exchange, and on the Polymarket DeFi platform. Every product Polymarket ships reaches traders in a regulated market, so each launch, each user protection and each response to an incident has to hold up with users, regulators and the public. As the function's first Program Manager, reporting to the Global Head of Trust & Safety, you will own those programs end to end: launch readiness for new products, markets and jurisdictions; the controls and evidence behind Polymarket's regulatory commitments; user protections such as self-exclusion, deposit limits and behavioral monitoring; and incident response. You will set how each program runs, partner closely with Product, Engineering, Legal and Compliance, and report to leadership what each program delivers.

What You'll DoOwn launch readiness for new products, markets and jurisdictions on the exchange and on DeFi: tier every launch, run the go or no-go, and secure written sign-off from Legal, Compliance and Trust & Safety before each major launch

Turn regulatory obligations and commitments into controls, procedures and evidence, and keep the record ready for any regulator inquiry or exam

Bring risk review and user protection requirements into each launch from the first spec, including what the launch can and cannot claim publicly

Launch and monitor user protections such as self-exclusion, deposit limits, behavioral monitoring and trusted-contact tools, and drive them from scoping to adoption

Run DeFi restriction programs, including self-certification and close-only, from flag to enforcement

Lead the program side of Trust & Safety incidents, and build and drill the crisis playbook with Compliance, Customer Experience, Legal and Communications

Take partners and vendors from pilot to contract, with a success measure agreed before each pilot starts

Own the metrics and the cadence: quarterly goals, the weekly Trust & Safety update and business reviews

Build and run Trust & Safety's intake process for partner teams

What We're Looking For6+ years in program or technical program management, including 3+ in trust and safety, risk, integrity, responsible gaming, fraud or compliance at a regulated platform

You have run a launch risk-review process that product teams used, and can name launches it stopped or changed

You have led or run the program side of a live incident with user harm or regulatory exposure

You have prepared evidence for a regulator, auditor or exam, and turned a regulatory obligation into a control or procedure

You have built a program at a company that had none

You have taken a vendor or partner from pilot to contract

You pull and reconcile your own data (SQL or equivalent)

You write short, dated decision documents with an owner on every line

You are comfortable as the only program person in the function (Plus) CFTC, NFA or exchange experience (Plus) Responsible gaming programs or player protection (Plus) Crypto, DeFi or onchain compliance

BenefitsCompetitive salary & equity

Unlimited PTO

Full Health, Vision, & Dental coverage

401k match

Hardware setup: new MacBook Pro, big display, & accessories

Pay TransparencyBase salary range: $165,000 to $190,000, plus equity and benefits. This is a good-faith range for the level we're hiring at. Experience varies widely within a title here, so if your expectations fall outside it, reach out anyway. We're always happy to talk it through.