I/DD Program Manager - Home & Community Based Supports

About this role

SLS/ILS Program Manager – Developmental Disabilities Location: In Person - San Diego, CA

Employment type: Full time, salaried

Compensation: $70,500 to $80,000 annually (DOE), plus bonus opportunities

Reports to: Director

About Almost Family Almost Family provides home and community based supports for adults with intellectual and developmental disabilities (I/DD) in Oregon, and California. In San Diego, Almost Family is vendored through San Diego Regional Center (SDRC) to provide Supported Living Services, respite, group employment, and individual placement. Our San Diego program is expanding, and we are seeking an experienced Program Manager to lead its next stage of growth.

Position Summary The SLS/ILS Program Manager is responsible for the quality, compliance, and growth of Almost Family's San Diego supported living program. This position oversees a team of Direct Support Professionals (DSPs), manages person centered planning for an assigned caseload, and serves as the primary liaison to SDRC service coordinators. The Program Manager is also accountable for census growth and for developing referral relationships across the regional center community.

Essential Duties and Responsibilities Program Growth and Business Development

Meet monthly census growth targets for supported living and respite services

Develop and maintain referral relationships with SDRC service coordinators, independent facilitators, families, and community partners

Respond to all referrals within one business day and coordinate timely transitions from intake to start of services

Represent Almost Family at provider fairs, regional center meetings, and community events

Identify unmet service needs in the San Diego market and support the launch of new service lines

Plan staffing capacity in advance of anticipated growth

Program Management and Compliance

Oversee service delivery for an assigned caseload in accordance with Title 17, the Lanterman Act, and SDRC vendor requirements

Maintain accurate, audit ready documentation, including service logs, progress notes, incident reports, and billing records

Submit Special Incident Reports (SIRs) within required timelines and oversee corrective action

Person Centered Planning

Conduct intakes and assessments and develop individualized service plans in partnership with each individual and their circle of support

Participate in Individual Program Plan (IPP) meetings and prepare quarterly and annual progress reports

Monitor progress toward goals and adjust supports as needs change

Staff Supervision and Development

Recruit, hire, train, and supervise Direct Support Professionals

Develop staff schedules and match staff with individuals based on needs and compatibility

Conduct field observations, provide ongoing coaching, and complete performance evaluations

Support staff retention through consistent supervision and professional development

On Call Coverage

Participate in a rotating on call schedule to address urgent staffing, health, and safety matters

Qualifications Required

Minimum of two years of experience in Supported Living Services (SLS) and Independent Living Services (ILS) for adults with developmental disabilities

Minimum of one year of experience supervising Direct Support Professionals or other direct care staff

Demonstrated success growing a caseload or program through referral development

Working knowledge of the Regional Center system, Title 17 regulations, the IPP process, and person centered planning

Strong written communication skills for service plans, progress reports, and incident documentation

Bachelor's degree in social work, psychology, human services, or a related field, or equivalent experience

Valid California driver's license, reliable transportation, and current auto insurance

Ability to obtain DOJ/FBI Live Scan background clearance

Preferred

Experience with the Self Determination Program (SDP), including coordination with independent facilitators, Financial Management Services (FMS) providers, and spending plans

Established relationships with SDRC service coordinators

Bilingual in English and Spanish

Compensation and Benefits

Annual salary of $70,500 to $78,000, commensurate with experience

Bonus opportunities based on program growth and quality outcomes

Medical, dental, and vision insurance

Paid time off and paid holidays

Mileage reimbursement

Paid training and professional development

Almost Family is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status. Qualified applicants with arrest or conviction records will be considered in accordance with the California Fair Chance Act.