Associate Director of Family Services

About this role

Who We Are

At MSP, we strongly believe that integrating a world-changing approach into all areas of our work is essential to ending domestic violence and human trafficking. Our dynamic and diverse team of compassionate advocates is working to create a world in which every individual has the basic human right to be free from gender-based violence and to engage in relationships that embrace the principles of respect, equality, and safety.

MSP is a 501(c)(3) nonprofit organization, responding to domestic violence and human trafficking in Westchester County, New York, by providing multi-lingual, trauma-informed legal and supportive services. We bolster our work with clients by engaging in extensive outreach and community education, strengthening the systemic response to all forms of gender-based violence.

Who You Are JOB HIGHLIGHTS: As part of a dynamic, diverse team of passionate advocates, committed to transforming the world, the Associate Director provides day-to-day leadership for domestic violence services within the Family Services Unit. The role directly supervises Senior Advocates, strengthens the department’s supervisory structure, and oversees MSP’s High-Risk Response System. You will lead agency-wide efforts to improve collaboration, increase access to services, reduce response delays, and enhance survivor safety through strategic partnerships and multidisciplinary coordination.

MAIN AREAS OF FOCUS: Staff Supervision and Development; Administrative Oversight; Program Management; High-Risk Domestic Violence Response; DVHRT & STRIVE Coordination; Crisis Intervention and Survivor Advocacy; Interdisciplinary Coordination; Community Partnerships; Data Monitoring, Quality Improvement and Reporting; Outreach and Community Engagement; Program Development & Systems Improvement and AfterHours Response Coordination.

LOCATION: This opportunity is based in Westchester County, New York – currently performed across MSP’s Yonkers, White Plains, and Mt. Vernon offices

JOB OVERVIEW: The Family Services Unit includes Adult Services, Children’s Services and High-Risk Response. Reporting to the Senior Director of Family Services, the Associate Director implements approved department goals, policies, and service standards and manages daily advocacy operations across MSP’s service locations. The Associate Director works with Shelter, Education and Prevention, and the Karen Cheeks-Lomax Center for Legal Services to coordinate care, address service gaps, and strengthen referrals. Through staff leadership and community partnerships, the Associate Director helps improve the regional response to domestic violence, particularly for survivors facing the highest levels of danger. This position requires a flexible work schedule, including evening and weekend availability, to respond to high-risk referrals, urgent survivor needs, and after-hours emergencies. Participation in scheduled after-hours and weekend coverage is a required responsibility of this position.

What You'll Do YOU’LL BE RESPONSIBLE FOR...Supervision Responsibilities

Directly supervise Senior Advocates and provide guidance on their supervision of staff, supporting consistent expectations and practices across service locations

Conduct regular, documented individual supervision and team meetings to review priorities, caseloads, service challenges, and progress toward department goals

Establish assignments, performance expectations, and deadlines; monitor follow through; and provide coaching and constructive feedback to strengthen accountability and staff development. Address concerns promptly in consultation with the Senior Director

Guide staff in assessing risk, safety planning, crisis intervention, maintaining professional boundaries, and providing culturally responsive, survivor-centered services

Review case documentation and service practices for accuracy, timeliness, confidentiality, and compliance with agency and funder requirements; ensure identified concerns receive follow-up

Monitor workloads and staffing coverage, and work with Senior Advocates to distribute responsibilities and maintain continuity of services

Participate in recruitment, hiring, onboarding, and performance evaluations; identify training needs; and recommend personnel actions to the Senior Director

Provide constructive feedback, coaching, and support to address performance concerns, strengthen accountability, and promote staff well-being

Escalate significant personnel, safety, or service concerns to the Senior Director and follow agency procedures for resolving them

Program Operations

Manage daily operations of designated advocacy services and implement priorities, procedures, and initiatives approved by the Senior Director

Identify service gaps and operational challenges, recommend improvements, and implement approved changes to workflows and service delivery

Serve as the initial management escalation point for complex advocacy and operational concerns within assigned services; refer significant concerns to the Senior Director

Manage business-hours Web Chat/Text Line staffing, coverage, response practices, and operational issues within approved service standards and resource plans

Monitor operational resource needs and provide staffing, service, and expenditure information to support the Senior Director’s planning and fiscal oversight

Provide operational leadership and coverage when the Senior Director is unavailable, within specifically delegated authority

High-Risk Response Coordination and Survivor Advocacy

Lead MSP’s High-Risk Response System, including convening and facilitating theHigh-Risk Response Working Group

Coordinate multidisciplinary responses to high-risk domestic violence cases and develop proposed response protocols in collaboration with agency partners

Oversee MSP’s participation in the Westchester County Domestic Violence High Risk Team (DVHRT), STRIVE coordination, and collaboration with various Westchester Police Departments

Provide crisis intervention, safety planning, advocacy, and accompaniment as needed for survivors experiencing stalking, strangulation, coercive control, fire arm threats, and other high-risk indicators

Coordinate emergency services, referrals, and follow-up across agency programs and external providers, consistent with confidentiality requirements and approved procedures

Monitor response timelines and service outcomes, address routine coordination gaps, and recommend improvements to the Senior Director

On-Call and After-Hours Response Coordination

Coordinate the High-Risk Response On-Call System, including schedules, designated backup coverage, communication procedures and handoffs

Ensure the High-Risk Advocate serves as the first point of contact for after-hours high-risk referrals and urgent situations

Serve as the on-call supervisor, providing consultation, guidance, and support to the High-Risk Advocate and responding to escalated concerns during evenings and weekends

Collaborate with hotline staff and agency programs to coordinate emergency responses and timely follow-up; escalate significant safety or service concerns to the Senior Director or designated agency leadership according to approved procedures

Data & Reporting Data, Reporting, and Quality Improvement

Monitor program statistics, grant deliverables, and performance measures using Apricot and other agency systems.

Prepare required weekly, monthly, and quarterly reports for leadership, funders, and external evaluators.

Analyze operational trends and service outcomes, recommend quality improvements, and track implementation of approved corrective actions

Community Partnerships and Agency Collaboration

Build and maintain partnerships with law enforcement, prosecutors, hospitals, and community providers to strengthen coordinated responses and cross-referrals

Represent MSP at assigned multidisciplinary meetings, coalitions, trainings, and community events within delegated authority; refer requests involving new program commitments or resources to the Senior Director

Coordinate referral acceptance and response processes with community partners and collaborate with MSP departments to resolve barriers to services

Participate in agency meetings, trainings, and professional development, and perform other duties assigned by the Senior Director

What You Bring You Must Have:

Bachelor’s degree in social work, Human Services, Criminal Justice, Psychology,Counseling, Public Administration, or related field

Minimum five years of experience working with survivors of domestic violence, trauma, or gender-based violence

Minimum two years of leadership, supervisory, or program coordination experiencepreferred

Extensive knowledge of domestic violence dynamics, coercive control, stalking, strangulation, and lethality indicators

Experience with multidisciplinary collaboration and coordinated community response models

Strong analytical, organizational, problem-solving, and leadership skills

Excellent interpersonal skills and ability to build collaborative partnerships

Ability to work in a fast-paced environment and manage competing priorities

Strong written and oral communication skills

Ability to manage crises with tact, diplomacy, and sound judgment

Ability and willingness to participate in a required on-call supervisory rotation, including evenings and weekends, to provide guidance, respond to escalated concerns, and support the High-Risk Advocate.

A passionate commitment to principles of anti-oppression and survivor-centered practice

PREFERRED QUALIFICATIONS

Technology proficiency including Apricot, Excel, and other web-based platforms

Experience with DVHRT, LAP, STRIVE, or other high-risk intervention models preferred

Bilingual proficiency in English and Spanish

A valid driver’s license and reliable, insured transportation are helpful but not required

YOU’LL BE SUCCESSFUL IF… As a passionate advocate for social justice, you adopt an anti-oppression lens to understand gender-based violence. You recognize that clients come to MSP while navigating different structural and social injustices that affect their experiences of survivorship. You also understand that this work requires an ongoing commitment to developing the language and tools we need to undo institutional oppression.

You are flexible and work well as part of a team and independently. You have excellent time-management skills and demonstrated ability to multi-task. You are accountable to doing what you say you are going to do.

What We Offer GREAT BENEFITS AND PTO PACKAGE: MSP employees enjoy a generous health benefits package that includes dental and vision care. Our Financial Savings Plain reflects a commitment to the

future well-being of our employees. PTO and self-care are important to us and we offer a PTO plan that includes, vacation, sick time, personal days as well as summer Fridays.

Salary: $85k- commensurate with experience

Job Classification: Regular/Full time/On-site

Application Instructions: No Phone Calls Please. Please submit a cover letter, resume, and salary requirements.

MSP values you, your growth and your contributions. My Sisters’ Place believes that an effective, broad-based movement for social transformation must be rooted in anti-oppression principles as we work towards a more just and equitable society. People of color, people with disabilities, and members of the LGBTQIA+ Community are encouraged to apply. MSP policy prohibits discrimination due to race, color, age, religion, sex, sexual orientation, gender identity, disability, and national origin in employment and delivery of services.