Branch Manager

About this role

Benefits:

Paid time off

Training & development

Bonus based on performance

Branch Manager – Irving, TXAbout the role

Mosquito and Pest Authority is seeking a results-driven Branch Manager to oversee operations and performance across our Dallas–Fort Worth and Tyler, Texas markets. Reporting to the Board of Directors, you’ll lead regional growth, service delivery, safety, compliance, and team development while keeping both branches aligned with company goals.

The ideal candidate is a strong operational leader who can grow revenue, build a high-performing team, deliver excellent customer service, and manage performance against financial and operational targets.

Key responsibilities

Growth and sales

Drive business growth and meet or exceed sales targets across both locations.

Develop strategies to expand market presence and increase revenue.

Collaborate with the Board of Directors and Franchisor Support Staff on customer acquisition and retention.

Service delivery and customer retention

Maintain high service standards and ensure teams follow operational protocols and best practices.

Partner with the Customer Service team to support effective routing, prompt response times, and exceptional customer service.

Develop and refine retention strategies.

Address customer concerns promptly to support customer satisfaction.

Compliance and safety

Ensure operations comply with applicable federal, state, and local regulations, including pest control licensing requirements and safety protocols.

Promote a strong safety culture through training, regular meetings, and safety program audits.

Team and operations management

Help recruit, train, and mentor key staff.

Conduct regular performance reviews and implement improvement plans when needed.

Oversee day-to-day market operations and keep both branches aligned with company goals.

Lead initiatives to improve operational efficiency and customer satisfaction.

Performance and financial management

Track key performance indicators (KPIs) and prepare regular reports.

Manage regional budgets, revenue targets, and cost controls.

Identify opportunities for improvement and develop corrective action plans.

Required qualification

Current Commercial Applicator License issued by the Texas Department of Agriculture.

How success is measured

Performance will be evaluated based on:

Topline growth and achievement of growth targets

Labor KPIs

Profit-and-loss (P&L) adherence

Customer retention

Profitability