General Manager

About this role

ABOUT US:

This is not just a job..........it's a career path with endless possibilities in a vast and growing field that straddles both retail and medical industries. The work you do will be challenging yet rewarding. We believe you can find purpose, meaning, and the chance to be part of something bigger than yourself.

If you want a better sense of our culture and patient experience, check out our Google reviews.

WHAT WE ARE LOOKING FOR:

This is not a passive management role. You will be hands-on in running the business, driving efficiency, improving systems, and leading a high-performing team in a high-volume, fast-paced environment. Collaborate with a team of doctors and leadership to stay ahead of the curve by pivoting effectively as the environment changes. A strong leadership presence with the ability to take ownership and drive results. Healthcare, dental, med spa, or retail operations experience is a plus.

We’re looking for strong leadership to own day-to-day operations, team performance, and continued growth.

GENERAL FUNCTION:

The General Manager's primary responsibility is to drive profitable sales growth by delivering an outstanding patient experience. The manager leads the team in a positive, productive environment and models exemplary patient care. The manager also develops and maintains outstanding associate and doctor satisfaction and retention.

MAJOR DUTIES & RESPONSIBILITIES:

Oversee daily clinic operations and ensure smooth, efficient workflow

Drive revenue growth and improve overall performance

Lead, coach, and develop staff across front desk and clinical roles

Optimize scheduling, patient flow, and experience

Identify inefficiencies and implement better systems and processes

Hire, train, and retain strong team members

Build and maintain strong relationships with doctors and leadership

Track performance metrics and hold the team accountable

KNOWLEDGE & SKILLS:

Proven track record of sales growth through sales skills and accountability for sales results.

Ability to train (through practice and role-play), coach, and develop excellent, patient-focused, sales-results-oriented associates.

Demonstrated ability to deliver an outstanding experience during direct patient interactions.

Ability to recruit and select associates and doctors.

Ability to communicate enthusiastically and concisely to meet/exceed patient expectations.

Willingness to take calculated risks

Computer experience and agility.

EDUCATION:

Bachelor's degree or comparable experience in retail operations.

The incumbent or successful candidate must meet the position requirements above to perform the essential functions of this position and achieve the outcomes/results indicated in this position description.  The Company will make every effort to make reasonable accommodations upon request to enable qualified individuals with known disabilities to perform the essential functions of their job.