Director - Business Development

About this role

Amex Digital Labs’ mission is to build the future of payments and membership, creating new value that evolves with our customers' needs and drives deeper engagement and loyalty. We leverage emerging technologies to deliver innovations that enhance how customers pay, travel, dine, and experience the brand The Director will serve as a key strategic and execution partner to Product, Technology, and business stakeholders in TLS, Resy, and across the organization, helping define the capabilities, operating models, and investments required to advance agentic experiences. The role requires a combination of strategic thinking, technical curiosity, exceptional program leadership, and the ability to drive outcomes in a rapidly evolving environment.

ResponsibilitiesPartner with cross-functional teams and leaders to define and execute the strategic roadmap for priority agentic capabilities Identify capability needs and gaps, develop strategic recommendations, and build business cases to inform investment priorities Lead program management and execution of priority initiatives, including roadmaps, milestones, dependencies, governance, and executive reporting. Drive cross-functional coordination and accountability across Product, Technology, Risk, and business teams to accelerate delivery and resolve execution challenges. Establish performance metrics and operating cadences to track progress, manage risks, and ensure measurable outcomes. Serve as a strategic advisor to leadership, translating complex initiatives into clear recommendations, decisions, and executive communications.

QualificationsMinimum Qualifications: 7+ years of experience in strategy, program management, product strategy, consulting, technology transformation, or related disciplines. Proven track record leading complex, cross-functional technology initiatives from strategy through execution, delivering measurable business outcomes. Exceptional strategic thinking, structured problem-solving, and program management skills, with the ability to navigate ambiguity and drive results. Strong understanding, curiosity, and interest in emerging technologies, digital platforms, and the capabilities required to enable innovative customer experiences. Outstanding executive communication, stakeholder management, and ability to influence and drive accountability across teams.

Preferred Qualifications: Experience in financial services, digital products, or technology-driven organizations, with demonstrated team leadership experience, preferred.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries

Bonus incentives

6% Company Match on retirement savings plan

Free financial coaching and financial well-being support

Comprehensive medical, dental, vision, life insurance, and disability benefits

Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

Free and confidential counseling support through our Healthy Minds program

Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster.

The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.​