Customer Program Manager

About this role

About Nox Metals. American factories deserve a supply chain that moves as fast as they do. Nox Metals is building it, along with the tools that run it. We’re a technology company with operations in Metro Detroit and Los Angeles, supplying aluminum plate, bar, and rounds to aerospace and defense manufacturers. We use software and automation to supply metal to American factories faster than the industry thought possible. The role. We’re hiring a Program Manager to own complex customer commitments from award through delivery. You will connect the commercial promise to material, capacity, quality, schedule, documentation, and communication so important programs stay predictable as conditions change. You will be the customer’s reliable internal advocate without making commitments the operation cannot support. The role requires detail, urgency, and the judgment to separate a manageable exception from a program risk. You will: Build and maintain program plans, milestones, owners, dependencies, and risks

Translate customer requirements into clear internal execution plans

Coordinate sales, supply chain, production, quality, shipping, and finance

Run regular internal and customer program reviews

Track material, capacity, documentation, delivery, and change requirements

Escalate risks early with facts, options, and a recommended path

Manage scope or schedule changes and preserve decision history

Keep forecasts, system records, and customer commitments aligned

Lead recovery plans when performance misses the target

Capture lessons and improve how future programs launch

You are: Exceptionally organized without losing sight of the commercial outcome

Clear and steady with customers and internal teams under pressure

Comfortable challenging assumptions and asking for evidence

Strong at turning ambiguity into owners and next actions

Technically curious and able to learn material and manufacturing requirements

Able to manage multiple programs without hiding behind meetings

Accountable for communication, follow-through, and results

Nice to have: Program management experience in aerospace, defense, manufacturing, metals, or industrial distribution

Experience with long-term agreements, qualification requirements, or production launches

Familiarity with material certifications, quality systems, purchase orders, or change control

Experience with ERP, CRM, project-management, or planning systems

Comfort using AI tools for analysis, risk tracking, and program administration

Benefits: Equity in Nox Metals

Company-paid medical, dental, and vision insurance

This role is full time and in person in either Los Angeles or Ferndale, with travel as customer programs require. Nox Metals is an equal opportunity employer. We hire based on skill, attitude, and fit for the work, and we do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, height, weight, marital status, or any other protected status under federal, state, or local law.