Senior Manager, Retail Operations

About this role

WHO ARE WE: Headquartered in Southern California, Skechers—the Comfort Technology Company®—has spent over 30 years helping men, women, and kids everywhere look and feel good. Comfort innovation is at the core of everything we do, driving the development of stylish, high-quality products at a great value. From our diverse footwear collections to our expanding range of apparel and accessories, Skechers is a complete lifestyle brand.

ABOUT THE ROLE: The Senior Manager of Retail Operations & Performance is a strategic manager responsible for the operational scalability, profitability, compliance, and performance of a 750+ store network.

Serving as the central link between Corporate Headquarters and the field, this leader will lead the Corporate Retail Operations team in supporting field leaders and stores, establish clear operating expectations, drive disciplined execution, and hold field leadership accountable for revenue, labor, profitability, and compliance objectives

The role combines deep retail operations expertise with strong analytical and financial acumen. The Sr. Manager will identify operational opportunities, business risks, and performance gaps; determine root causes; and develop solutions that drive measurable results. Success requires the ability to translate data and strategy into consistent field execution across a complex, high-volume footwear business.

WHAT YOU'LL DO:

• Field Governance, Communication & Performance: Lead a structured communication and accountability process that aligns 750+ stores with company priorities. Establish performance benchmarks, monitor results, identify gaps, and hold field leaders accountable for measurable improvement in sales, labor, profitability, and operational execution.
• Performance Analytics & Business Strategy: Analyze sales, traffic, conversion, SOT, labor, inventory, expenses, and profitability across stores, districts, and regions. Identify operational inefficiencies, business risks, and root causes, then develop clear solutions and actions that deliver measurable results.
• Labor & Expense Management: Own operational and labor budgets and develop data-driven scheduling and productivity strategies. Evaluate labor deployment against traffic, conversion, customer experience, sales, and store-level profitability.
• Operational Excellence & Execution: Establish clear, scalable operating standards across customer service, stockrooms, transfers, markdowns, cash controls, audits, and general store execution. Simplify processes, eliminate inefficiencies, and reduce unnecessary store workload.
• Innovation, Technology & Business Impact: Lead the field implementation of retail technology and operational initiatives, including RFID, workforce analytics, BOPIS, and Ship-from-Store. Establish objectives, KPIs, baselines, and success criteria for pilots and new programs. Measure operational and financial impact, ensuring initiatives improve productivity, inventory accuracy, customer experience, and profitability, while providing data-driven recommendations to scale, refine, or discontinue programs.

WHAT YOU'LL BRING:

• Strong operational experience in high-volume athletic footwear, apparel, sporting goods, or another complex specialty retail environment.
• Exceptional analytical and problem-solving capabilities, with demonstrated experience using retail KPIs, financial reporting, dashboards, and large data sets to identify risks and drive measurable improvement.
• Advanced understanding of enterprise and store-level P&L management, labor productivity, inventory performance, operating expenses, and return on investment.
• Advanced Excel proficiency and experience with business intelligence, workforce management, inventory, and retail reporting tools.
• Proven ability to manage large, geographically dispersed field organizations, establish accountability, influence cross-functional partners, and translate strategy into consistent execution. Demonstrated success in leading cross-functional teams by setting clear expectations, driving accountability, removing barriers, and delivering operational excellence in a fast-paced, growth-oriented environment.
• Ability to travel approximately 30 – 45% for store visits, market reviews, and field execution.

REQUIREMENTS:

• 5+ years of progressive leadership in multi-unit retail operations, with experience supporting a large, multi-region store network.
• Bachelor’s degree in Business Administration, Operations Management, Finance, Analytics, or a related field preferred; MBA a plus.

The pay range for this role is $145,000-$170,000/yr USD.