Engineering Manager, Agents

About this role

About the RoleLead a team building and deploying AI agents for customer support at an AI-powered customer experience company. You will work closely with customers and internal product, design, and research teams to deliver reliable solutions and help shape the agent platform. What You'll DoLead and grow a team of engineers building AI agents for complex customer interactions.

Partner with enterprise customers to understand operational challenges and develop scalable solutions.

Guide agent deployments from initial implementation through ongoing iteration and optimization.

Work with product, design, and research to identify common customer needs and inform platform development.

Help set technical strategy and maintain a high bar for engineering quality, ownership, and delivery.

Mentor engineers through technical guidance, feedback, and career development.

What We're Looking ForAt least 5 years of software engineering experience, including at least 1 year managing or leading engineers.

Experience as a backend or product engineer, building customer-facing products or complex distributed systems.

Proficiency in Python, with production experience using TypeScript and asynchronous programming.

Comfort investigating system failures across complex technology stacks.

Strong communication skills and experience working directly with enterprise customers.

Experience with LLM applications, agentic workflows, or multimodal models is a plus.

Compensation & BenefitsBase salary is $300,000 to $360,000 annually. Visa sponsorship is available. LocationOn-site in New York, New York.