Project Manager

About this role

Welcome to PCI Pal PCI Pal is a leading provider of SaaS solutions that empower companies to take payments securely, adhere to strict industry governance, and remove their business from the significant risks posed by non-compliance and data loss. We are integrated and resold by some of the world’s leading business communications vendors, as well as major payment service providers.

We are currently looking for a Project Manager to join our US team.

The opportunity: As a Customer Change Project Manager, you will own the delivery of customer-driven changes across PCI Pal's customer base. Working closely with customers and cross-functional teams, you will ensure enhancements and service modifications are delivered on time and with minimal disruption. This is a highly visible role that combines project leadership, stakeholder management, and technical coordination to help customers maximize the value of their PCI Pal solutions.

You will be responsible for: · Managing customer change orders from request through successful delivery Defining scope, timelines, and delivery plans for customer enhancements, integrations, and service modifications Coordinating cross-functional teams to ensure changes are delivered on time and within scope Tracking progress and reporting status through Salesforce, Jira, and other delivery tools Acting as the primary customer contact throughout the change lifecycle Facilitating customer and internal stakeholder meetings to drive decisions and remove blockers Managing risks, dependencies, and expectations across multiple concurrent change requests Ensuring all change requirements, technical considerations, and delivery activities are clearly documented Supporting process improvements to enhance the efficiency and quality of change delivery

We want to hear from you if you: Proven experience managing projects in fast-paced environments Strong communication skills—clear, authentic, and confident Ability to perform under pressure and deliver high-quality outcomes Passion for project management, ideally with PMP or similar certification (or interest in pursuing one) Familiarity with telephony technologies (e.g., cloud contact centers, carriers) Willingness to learn PCI Pal’s technical platforms (training provided) Bonus: Experience with SaaS, telecom software, or compliance solutions Bonus: Understanding of PCI compliance and standards like ISO 27001 (training provided)

In return we offer: 25 days PTO Medical, dental and optical insurance cover An exciting and flexible working environment surrounded by friendly and committed co-workers “Work from anywhere” 2 weeks per year policy Reward, benefits and wellbeing hub (offering support, discounts, cashback and savings) Training and development opportunities Ad-hoc team events, incentives and competitions

Talk to us: If you have any questions or want to find out more, we’d love to hear from you.

Please contact the Recruitment Team at [email removed]