Senior Project Manager of Shelter Systems and Rapid Resolution

About this role

Senior Project Manager of Shelter Systems and Rapid Resolution Department: Project Management Employment Type: Full Time Location: Atlanta Reporting To: VP Programs & Implementation Compensation: $67,000 - $86,000 / year

Description Job Purpose: Partners for HOME seeks qualified applicants to help oversee the coordination of bridge and permanent housing for homeless households. In this role, the Senior Project Manager will support and improve the efforts between Atlanta CoC-wide shelter access, outcomes and performance. This role facilitates broad, cross-agency and cross-system communication, coordination, service access, outcome tracking, and accountability in support of new and existing shelter programs. This role will directly oversee the implementation and performance of the Rapid Resolution work throughout the CoC.

Key Responsibilities Positions shelters to continually orient towards goals of becoming exit-focused environments, centered on quick diversion, proactive problem solving and exit planning, and other activities that seek to reduce the length of time clients spend unhoused.

Manage the CoC’s Rapid Resolution funding and/or contracts, which seek to facilitate participating shelter partners to identify and support exit pathways for clients that result in rehousing or other rapid shelter exits.

Facilitate the program’s daily briefing to track client progress and outcomes, provide troubleshooting, and identify emerging issues.

Provide direct training and support to partners and staff across the emergency shelter system to more efficiently and accurately connect clients to appropriate exit pathways.

Conduct regular follow-up with internal staff and system partners to ensure follow-through in alignment with rapid exit metrics and program goals.

Collaborate with other system component project managers (Outreach PM, Unit Acquisition PM, Housing PM, etc. ), CoC partners, and community stakeholders to identify opportunities for improved shelter coordination and system efficiencies.

Coordinate closely with CoC Unit Acquisition Team, Housing Team, Outreach Team, etc. to seamlessly connect housing-ready shelter residents and attendant shelter staff to housing resources efficiently and effectively.

Crisis Shelter Coordination

Provide crisis shelter coordination broadly across the entire CoC shelter system to achieve continuity across shelters and a coordinated shelter design.

On an as-needed basis (e.g., during inclement winter weather), serve as the CoC’s lead in the coordination and execution of crisis shelter operations.

Engage City, County, and CoC leadership to align community-wide emergency shelter responses during crisis events. Inclusive of establishing and managing supply chains to secure critical resources, such as cots, blankets, and food.

In conjunction with CoC partners, serve as point person for the creation of temporary crisis shelter spaces to enhance system capacity for the duration of crisis events.

Facilitate cross-agency staffing/volunteer coordination to ensure adequate staffing of temporary shelter spaces.

System Coordination and Partnerships

Represent the CoC Lead Agency in community collaborations, meetings, and planning efforts.

Work closely with leaders from across the CoC to innovate new, and improve existing, diversion programming and supports.

Maintain and iterate on the CoC’s shelter service standards and empower partner providers to implement best practices.

Foster working environments centered on client and system outcomes, mutual accountability, and continuous improvement.

Lead a CoC-wide workgroup aimed at driving system transformation and improvement within shelters

Operational duties

Facilitate check ins with shelter case management and operations teams to ensure project goals are being met.

Monitor outreach project data to identify gaps and propose solutions.

Track data to report on shelter outcomes.

Update program models for shelter work in the Atlanta CoC.

Utilize the Homeless Management Information System (HMIS) to monitor anticipated needs and make projections.

Work closely with Coordinated Entry project manager to ensure appropriate documentation provided, confirm bed unit availability as needed and identify bottlenecks to shelter access.

Assist with identifying prioritized individuals based on CoC prioritization policies.

Provide exceptional customer service to our Continuum Partners, partnering with them to ensure a transparent system is in place.

Support activities for housing efforts including committees and work groups.

Facilitate case conferencing and support activities to move individuals into housing.

Partner with agencies receiving related funding outreach resources to further alignment with the CoC.

Ensure cross disciplinary teamwork with other verticals.

Participate and provide coverage and support to other vertical lines as needed.

Represents Partners for HOME in community meetings, committees and work groups as needed.

Skills, Knowledge and Expertise Individuals who have lived experience with homelessness strongly encouraged to apply

High energy and a passion for the CoC’s mission and goals

Previous experience working with the homeless population or housing preferable.

Skilled in Excel and have experience working in HMIS.

Proficiency in Power BI or other data management tools is a plus.

Familiar with homelessness outreach, diversion, CoC and or encampment outreach

Strong initiative and curiosity.

Ability to work collaboratively with multiple discipline

Experience leading work groups and trainings.

Excellent client-facing and internal communication skills

Solid organizational skills including attention to detail and multitasking skills

Ability to excel in an entrepreneurial, fast-paced, diverse, results-oriented environment, and to handle multiple projects simultaneously under tight deadlines.

Excellent verbal communication, interpersonal, and relationship-building skills to effectively work with a broad spectrum of stakeholders.

Professional, precise, and persuasive writing and editing skills.

High emotional intelligence with the ability to perceive and understand people’s motivations.

Highly industrious with a strong work ethic; a sense of urgency/impatience for action.

Integrity and humility that encourages and inspire constituents, strong sense of judgment.

Seeks constructive criticism and growth.

Thrive under pressure, consistently meeting expectations and commitments on tight deadlines, all while managing a variety of tasks and relationships in an efficient and meticulous manner.

Strong working knowledge of Microsoft Office, and project management tools.

BenefitsPartners for HOME offers a generous benefits package for full-time, permanent employees. Benefits include:

Medical, dental, and vision insurance

401(k) plan with 6% match

20 days of paid vacation plus 2 personal days

11 paid holidays

Half-day Fridays during the summer

Health and wellness stipend

Professional development stipend

Cell phone stipend