Project Manager I, Chase Travel

About this role

Join a fast-growing travel team where your partnership and program management skills help shape standout travel experiences. You’ll work with cross-functional partners to build scalable processes that strengthen our travel benefits.

As a Travel Partnerships Project Manager in the Chase Travel team, you will lead key hotel partnership operations, improve onboarding and content quality, and help deliver a premium booking experience for our customers through clear processes and strong partner relationships. Job responsibilities

Implement and improve processes that support direct hotel programs

Manage hotel partner onboarding, including timelines, requirements, and issue resolution

Validate hotel partner rate and content submissions for completeness and accuracy

Coordinate with internal relationship teams to drive partner communication and timely follow-up

Partner with product teams to develop and maintain room and content mapping processes

Review online rates and content to ensure an accurate, premium customer experience

Communicate directly with hotel partners to collect required rates, content, and program details

Resolve escalations efficiently to support a seamless point-of-sale experience

Conduct audits of rates, content, benefits, and program details to maintain quality standards

Maintain clear communication across stakeholders, documenting decisions and next steps

Use data-driven insights to identify root causes and continuously improve processes

Required qualifications, capabilities, and skills

Experience managing external partners or suppliers in a business-to-business environment

Experience supporting travel, hospitality, or accommodations programs (or comparable partner-driven programs)

Strong project management skills, including process design, execution, and stakeholder coordination

Excellent written and verbal communication skills, with the ability to align internal and external partners

Strong organizational skills and attention to detail in managing rates, content, and operational workflows

Ability to prioritize effectively in a fast-paced environment while maintaining high-quality standards

Proficiency in Microsoft Office, including Excel and PowerPoint

Preferred qualifications, capabilities, and skills

Knowledge of Sabre global distribution system (GDS)

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.