General Manager

About this role

Now Hiring

General Manager

Full-time · Reports to the Owners · Jamaica, Queens

The General Manager runs the overall business at our Jamaica, Queens flagship. You’ll own day-to-day operations, catering, inventory, store upkeep and the team, so the owners can focus on growth. You lead the Shift Managers, set the standard for every shift, and make sure each guest leaves nourished and cared for.

Business & operations

• Oversee daily front- and back-of-house operations and brand standards
• Track sales, labor and food costs, and report results to the owners
• Build staff schedules, approve timecards and keep payroll accurate
• Oversee cash handling, deposits and POS reports
• Open, close and jump in on the line when the shop needs you

Catering & events

• Confirm every catering order with the client: date, time, headcount, menu and delivery details
• Schedule staff and ingredients for catering and events, and check each order before it leaves
• Manage incoming orders from Toast, ezCater and inquiries

Inventory & purchasing

• Double-check inventory counts and place produce and supply orders
• Receive deliveries, rotate stock and track waste to keep food costs on target

Cleaning, safety & equipment

• Manage store cleaning schedules and keep the shop inspection-ready
• Enforce NYC health code, food safety and temperature logs
• Schedule routine and emergency maintenance for juicers, blenders, refrigeration and the facility

People

• Recruit, hire, onboard and train Home Team Members and Shift Managers
• Coach performance, and handle discipline and terminations with the owners’ approval
• Build a positive, family-style team culture

Guests & community

• Resolve guest concerns and protect our reviews and reputation
• Support local marketing, promotions, social media and community partnerships

What you’ll bring

• 3–5 years of restaurant, food service or hospitality management experience
• NYC Food Protection Certificate, or able to get one within 30 days of hire
• Experience with inventory, scheduling, food cost and POS systems
• Catering or event experience is a plus
• Strong leadership, organization and communication skills
• Flexible availability, including some weekends and holidays
• A passion for healthy food, wellness and community

Questions? Email [email removed].

Are you 18 years or older? \*

Do you have reliable transportation to Guy R. Brewer Blvd, Jamaica, Queens? \*

Do you hold a current NYC Food Protection Certificate? \*

Years of restaurant, food service or hospitality management experience \*

Which of these have you been responsible for? \*

Check all that apply.

Are you available for a full-time schedule, including some weekends and holidays? \*

Where you worked, your title, team size and what you were responsible for.

Drag & Drop Files, Choose Files to Upload

PDF or Word document.

At least one reference is required. A former supervisor is preferred.

Optional.

Certification \*