General Manager

About this role

General Manager

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Full-time

Bachelor's degree

$90,000.00 - 95,000.00 per year

Job Summary:

The General Manager is responsible for implementing the business framework. A General Manager is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. They identify gaps, create plans, examine results, and make adjustments to better their restaurant. They focus on building the leadership bench by coaching/developing Managers and Assistant General Managers.They provide leadership direction and ensure smooth operation and financial return for their location.

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Employer sponsored Medical insurance
• Dental and Vision insurance options
• Life insurance
• Employee Assistance Program (EAP)
• Scholarship opportunities
• Free college (online) through Point University
• Competitive pay
• Meal credit

COMPETENCIES

• Commitment to: The Winning Hearts Strategy, planning, accountability, written goal-setting, elevating talent, curiosity, and personal growth
• High integrity
• Results oriented
• Servant leader
• Perpetuates, builds, protects, and sustains great culture
• Ability to overcome adversity
• Ownership of Critical Success Factors (Leadership, Talent, Customer Experience, Sales & Brand Growth, Financial Stewardship)

RESPONSIBILITIES

Leadership

• Rally team around business framework
• Communicate with the Operator
• Plan and lead meetings and coachings
• Promote, ensure and protect a culture of food safety through the implementation and regular review of SAFE Daily Criticals
• Lead and oversee the coordination of all aspects of restaurant operations
• Ensure that the restaurant complies with all local, state, and federal regulations
• Be “ridiculously in charge” of the restaurant
• Be a Chief Reminding Officer

Talent

• Build leadership bench
• Coach and develop Managers and Assistant General Managers
• Complete weekly leadership schedule

Customer Experience

• Analyze monthly and quarterly Customer Experience Monitor reports
• Create memorable dining experiences by exceeding guest expectations
• Ensure the restaurant is a clean and safe environment
• Trust but verify Managers and AGMs are completing all systems and checklists provided to them

Sales & Brand Growth

• Approve monthly plans for sales and marketing initiatives
• Optimize all sales channels
• Execute monthly community outreach
• Implement Chick-fil-A Inc.’s seasonal marketing plans

Financial Stewardship

• Work alongside Human Resources to protect the business from any and all legal claims to our organization
• Investigate and prevent false alarm bills, as well as handle security issues with swift response
• Drive financial performance by providing feedback to leadership and ensuring operational action is taken to achieve financial targets
• Manage the budgeting, forecasting, and financial analyses of the restaurant by - Reviewing the Incremental Profit Opportunity report and working with the leadership team to improve where needed; Establishing project budgets to assist Assistant General Managers/Managers with proper strategy/decision making; Overseeing inventory management and month end processes
• Provide focus to and strategize with operational Assistant General Managers/Managers to monitor food cost
• Evaluate Labor Cost performance regularly, which includes - Overseeing the labor and schedule for the week (reviewing it before it gets posted); Tracking and monitoring labor productivity of each day-part daily; Looking at Time Punch Variance Report (Actual vs. Scheduled Hours); Reviewing Labor Report for opportunity to improve productivity (Checklists + Time Task Challenge); Monitoring and minimizing overtime; Holding all leaders accountable to productive “out of operations hours”
• Ensure restaurant Facilities and Equipment Maintenance Program is being followed
• Review payroll to assist with labor compliance, payroll accuracy, and to monitor overtime and penalty pay
• Review P&L and use drill down reports to make adjustments before P&L is finalized for the month

REQUIREMENTS

• Dependable and motivated with a strong work ethic
• Solid track record of success in previous roles including demonstrated career growth
• Discretion and confidentiality, non-disclosure agreement required
• Bachelor’s Degree preferred
• QSR experience preferred
• 4+ Years of leadership experience required
• Valid CA Driver’s License with a good driving record
• Fluent in English required
• Fluent in Spanish preferred
• Non-disclosure agreement required

AVAILABILITY/HOUR ALLOCATION

• Must have open availability
• Able to work a variety of shifts including mornings, days, evenings, and Saturdays, and travel as needed for work-related functions and training

Most Chick-fil-A® Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.

Work schedule

• 8 hour shift
• Weekend availability
• Monday to Friday
• Holidays
• Day shift
• Night shift

Supplemental pay

• Bonus pay

Benefits

• Flexible schedule
• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) matching
• Referral program
• Employee discount
• Paid training
• Mileage reimbursement

Chick-fil-A - Hollywood Drive-Thru Only

6750 W Sunset Blvd, Los Angeles, CA, 90028

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This job posting is for an opportunity at a Chick-fil-A® Restaurant business independently owned and operated by a local franchised Operator. If you choose to apply for this position, you understand and acknowledge that your application and any information included with it will only be submitted to the Operator. Chick-fil-A, Inc. will not receive a copy of your employment application and will not be involved in any decisions regarding whether to hire you. If you are hired for this position, you also understand and acknowledge that the Operator’s restaurant business will be your employer, not Chick-fil-A, Inc., and that the Operator is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.