Program Manager, Customer Load Flexibility (Hybrid Schedule)

About this role

Job Description

Program Manager, Customer Load Flexibility (Hybrid Schedule)

10/30/2026

Locations: Westwood, Massachusetts

Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.). Applicants requiring visa sponsorship to start employment with Eversource will not be considered.

Our Team:

Eversource is looking for an energetic Program Manager, Customer Load Flexibility, to join the Demand Response and EV Managed Charging implementation team. This role will be within the Eversource Energy Efficiency, Demand Response, and Electric Mobility organization, and will work out of the Westwood, MA office.

The Program Manager will lead implementation activities for the Company’s demand response pilots that reduce or shift demand during peak times at identified substations and circuits, including ConnectedSolutions+ and Managed Charging+. These solutions are offered as part of the Company’s Massachusetts Electric Sector Modernization Plan (ESMP) that seeks to modernize the electric grid in advancement of Massachusetts’s clean energy and climate goals.

The Program Manager will lead collaboration with relevant departments across the Company including Energy Efficiency, System Planning, Grid Modernization, Electric Operations, Engineering, Integrated Resource Planning, Procurement, and Legal.

The role is based in Westwood, MA

Essential Functions

• Manage the delivery of local demand response pilot programs, including outreach and recruitment, enrollment, vendor management, collaboration with third-party manufacturers/vendors, budget management, invoicing, settlement, and tracking and reporting.
• In coordination with Manager/Director and technical lead, support cross-functional coordination with departments across the Company to help translate system needs to demand response program strategy/design.
• Coordinate closely with Demand Response and Managed Charging team to finalize offering design and incentives, conduct analysis, and incorporate feedback and learnings to adapt pilots over time.
• Identify, frame and bring together internal and external stakeholders to resolve complex, cross-functional issues.
• Coordinate program outreach activities and delivery with existing energy-efficiency and demand response program implementation activities, driving integrated delivery that maximizes existing channels and vendor/customer relationships
• Lead procurement and management of third-party vendors that support targeted customer load flexibility solutions.
• Establish processes and procedures for pilots, including internal guidance for tracking, reporting and settlement, and customer-facing rules and guidance.
• With guidance from Manager/Director and technical lead, develop and track pilot goals, metrics, and pilot learnings.
• Prepare and present program status updates to senior management and other internal and external audiences.
• Contribute to regulatory filings, reporting and testimony.
• Represent Eversource at relevant stakeholder meetings, technical sessions, and regulatory proceedings, when necessary.

Qualifications

Technical Knowledge/Skill:

• Demonstrated experience managing complex, cross-functional programs or initiatives.
• Experience building project plans, timelines, milestones, and tracking and communicating regular updates to senior leadership and internal/external stakeholders.
• Experience managing and prioritizing multiple tasks, in a dynamic environment, to meet deadlines.
• Demonstrated track record of building strong relationships and coordinating effectively across organizations and departments.
• Excellent problem-solving ability; takes appropriate steps with limited guidance.
• Ability to grasp technical concepts, such as energy-efficiency, demand response, battery storage systems, and the electric distribution grid. Previous utility, demand side management, or distributed energy resource (DER), experience helpful, but not required.
• Proficiency with Microsoft Office (e.g., Microsoft Excel, Word, PowerPoint), required.

Education:

• Bachelor’s degree in a technical discipline (i.e., engineering, environmental, renewable energy), business discipline, related degree, or equivalent experience
• Masters, business or other related advanced degree desirable

Experience:

• At least five (5) years of relevant experience, including successful project/program management
• Experience managing complex and cross-functional projects, highly desirable

Licenses & Certifications:

• Project Management Profession (PMP) certification preferred

Working Conditions:

• Must be available to work emergency restoration assignment as required
• Must be available to travel between MA/CT/NH as necessary
• Work is primary performed in an office requirement which requires a combination of personal computer and telephone work and may occasionally involve field visits to customer or project sites.
• Hybrid Schedule:
• Eversource supports work-life balance by offering hybrid schedules for certain roles. Eligibility is based on job responsibilities, operational needs, nature of work and team dynamics. Current guidelines require employees to work at least three days in the office, including Tuesdays and Wednesdays, with the third day set by the employee and supervisor based on department needs. These guidelines apply to roles approved for remote work and are subject to change, based on managerial discretion and work performance. All applicants must be able to work up to five days in the office if needed (for example: emergencies, training, or other business needs) or should the policy change*.*

#LI-ES3

#cengajd

Competencies:

Build trusting relationships

Manage and develop people

Foster teamwork and cross-functional collaboration

Lead change

Communicate strategic vision

Create an engaged workforce

Focus on the customer

Take ownership & accountability

Compensation and Benefits:

Eversource offers a competitive total rewards program.Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive.The annual salary range for this position is:

$113,990.00-$126,650.00

Worker Type:

Regular

Number of Openings:

1

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.

EEO Statement:

Eversource Energy is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor