Senior Manager, Implementation (Remote - US)

About this role

Senior Manager, Implementation (Remote - US)

Job Location (Short): Houston, Texas-USA | Madison, Alabama-USA

Workplace Type: Remote

Req Id: 3412

Responsibilities

This position requires individuals to manage teams of employees responsible for the setup and installation of technical systems, applications, or process designs for a client’s purchased or outsourced technology and business process solutions. The right individual will be key leader leveraging Octave strategies to optimize processes, standardize onboardings across customer segmentations–with the intention of decreasing time to value for our customers.

• Develops and implements policies and practices for client installations, including access management, data mapping and transfer, process documentation, testing and troubleshooting, and client training.
• Interfaces with consulting, sales, and project management teams to develop strategy and resource plans to anticipate demand for implementation services and workforce needs.
• Provides client insight and feedback to product development and professional services teams for product and services improvement.
• Selects, develops, and evaluates personnel to ensure the efficient operation of the services function.
• Responsible for a group of consultants associated with a group of products or services.
• Accountable for content associated with scopes of work (SOWs) and change orders for implementations.
• Responsible for utilization, resourcing projects, annual budgets, effective collaboration with sales, understanding value propositions, being conversant in business and technical aspects of the solution, supporting pre-sales, estimating, customer satisfaction, and career development of direct employees.

Education / Qualifications

• 10+ years of experience
• 2+ years of implementation leadership experience
• Extensive demonstrable experience with onboarding and/or customer-facing project management in a service provider organization.
• Customer focused with desire for excellent service delivery
• Ability to self-manage and motivate others
• Excellent interpersonal skills.
• Ability to report accurately and succinctly
• An eye for detail and accuracy
• Ability to fit in to a team and motivate others to deliver results
• ITIL, HDI, or other service management certifications a plus
• An understanding of Octave applications a plus