General Manager- Williamsburg Wharf Glice Rink

About this role

GENERAL MANAGER - Williamsburg Wharf Glice Rink

Sports Facilities Management, LLC

LOCATION: Brooklyn, NY

DEPARTMENT: OPERATIONS

REPORTS TO: VP OF VENUE MANAGEMENT

STATUS: SEASONAL FULL-TIME (EXEMPT)

ABOUT THE COMPANY:

Williamsburg Wharf Glice Rink is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Brooklyn, NY. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

Williamsburg Wharf Glice Rink is managed by Sports Facilities Management LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

The General Manager is responsible for the delivery of exceptional guest experiences and the operating performance of Sports Facilities Management, LLC. The objectives for this position include:

Creating a culture of accountability which supports the organizational values

Meeting or exceeding client expectations for concierge-style service

Facilitating interdepartmental collaboration

Employee retention and staff development

Ensuring compliance with employee and operating policies

Implementation of major business initiatives

PRIMARY RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

Analyze operations to evaluate performance of the company and its team members in order to meet objectives, and to determine areas of potential cost reduction, program improvement, or policy change

Confer with ownership, Sports Facilities Management advisors & support team, and team members to discuss issues, coordinate activities, and resolve problems

Coordinate recordkeeping systems, and other administrative control processes

Direct and coordinate an organization's financial and budget activities in order to fund operations, maximize investments, and increase efficiency

Direct human resources activities, including the approval of human resource plans and activities

Direct, plan, and implement policies, objectives, and activities of organizations or businesses in order to ensure continuing operations, maximize returns on investments, and increase productivity

Implement corrective action plans to solve organizational or departmental problems

Prepare and present reports concerning activities, expenses, budgets, government statutes and rulings, and other items affecting businesses or program services

Represent the organization and promote its objectives at official functions

Serve as liaisons between organizations, shareholders, and outside organizations

Direct and give strategic direction to all team members

Continually research new technologies to increase efficiency within the business

Schedule and monitor continued training seminar for team members on various operational, safety, and legal responsibilities

Any additional duties assigned by the VP of Venue Management

MIMIMUM QUALIFICATIONS:

Proven management and leadership experience in the food and beverage, recreational, and entertainment industry

Operational knowledge of F&B, entertainment, and sport clubs as well as parties, corporate events, and teambuilding preferred.

Prior experience in contracting or overseeing others who have sold corporate sponsorships, birthday parties, corporate parties, tournaments, leagues, camps, fitness programming, and other related services preferred

Prior experience managing marketing programs preferred

Operational knowledge of risk management

Skilled at identifying and creating opportunities to deliver revenue goals

Sports programming and sports event operations expertise required

Bachelor's degree in business management, sports management, marketing, hospitality, related field, or equivalent experience preferred

WORKING CONDITIONS AND PHYSICAL DEMANDS

Ability to travel to national events and regionally by car

Must be able to lift 40 pounds waist high

Will be required to conduct venue tours

Work will be performed indoors and outdoors in an ice arena environment, which includes cold temperatures, weather conditions and varying noise levels for extended periods of time