General Manager

About this role

Description

At Hawkers Asian Street Food, our purpose is simple: we spark adventure. Everything we do is driven by three mantras that define who we are and how we show up every day. We always care — for each and every guest as if they are our only guest, and for our team as family. We never compromise — paying attention to the details and maximizing the potential in every team member and every experience. And we be disruptive — challenging the status quo, refusing to succumb to industry norms, and continually raising the bar. If you’re ready to bring that spirit to work every single day, we want you on our team.

The General Manager serves as the senior operations leader for the restaurant, responsible for upholding the mission, vision, and values of Hawkers Asian Street Food in every aspect of the role. This position drives restaurant performance across financial results, team development, guest experience, and operational excellence while maintaining a safe, compliant, and profitable environment for the long term.

What’s in it for you? Highly Competitive Salary + Benefits + 401K Achievable Quarterly Bonus Program Paid Time Off Exclusive Dining Discounts Unlimited Growth & Career Advancement Opportunities Fun & Engaging Work Environment

Requirements Meet or exceed established sales, revenue, and profitability goals, EBITDA (Earnings Before Interest, Taxes, Depreciation, & Amortization) cash flow movement in a position direction. Ensure the financial integrity of all P&L statements by adhering to systems that properly track expenses and revenues that are categorized, coded, and posted through control processes. Oversee the integrity and operational functionality of all POS and security systems and equipment. Work directly with vendors to ensure that the restaurant equipment is kept in satisfactory working order, maintaining the highest degree of usability and cleanliness. Maintain safe working conditions as required by OSHA and federal, state, and local governing bodies. Communicate with leaders, hourly team members, and guests, providing positive feedback and promote a positive image of the restaurant and good team morale. Responding to guest reviews and upholding guest sentiment. Proactively engaging with guests. Regularly counsel and coach team members, liaise with Human Resources on investigations, and have the authority to suspend team members and discharge a team member immediately for instances of serious misconduct, as defined in the Employee Handbook. Takes quick and responsible action in solving problems and can use reason when dealing with disciplinary issues. Evaluate staff using formal evaluations. Can lead a shift effectively and develop Operations Managers and MITs to do the same. Ensure maintenance of a safe and harassment-free workplace. Take quick and responsible action in solving problems and be able to use reason when dealing with disciplinary issues. Train, develop, and motivate team members and leaders to meet or exceed established standards. Training and following the training guide program and ensuring team members have a passing score to be in position. Communicate with leaders, hourly team members, and guests, providing positive feedback and promoting a positive image of the restaurant and good team member morale. Assists in completing payroll, weekly, mid-period, and EOP administration work properly. Prepare weekly work schedules and ensures the schedule is implemented properly. The ability to close at least one time per week. Address issues resulting from critical violations of health or internal inspections in a timely and professional manner. Safeguards the Company assets, including funds, equipment, and the restaurant building, taking appropriate action when necessary. Regularly interviews applicants for employment, makes hiring decisions for the restaurant, and regularly coaches and includes other leaders in the process. Ensures compliance with federal, local, and state laws; company policies; and procedures. Has knowledge of accounting and financial management principles with a focus on budgeting and forecasting revenue goals and objectives. Must have or be willing to obtain Food Handlers Certification and understand and follow OSHA and HACCP compliance standards. Must be at least 18 years old.

Physical Demands: Ability to read and write in English in order to process paperwork and follow up on any actions necessary. Manual dexterity needed for keyboarding and other repetitive tasks. Must be able to frequently stand, walk, bend, squat, and reach above shoulder level. Must be able to lift/carry up to 20 lbs.