General Manager – Luxury Dog Resort (Dallas)

About this role

General Manager

Lead Our Dallas Luxury Dog Resort

Location: Dallas, TX Salary: $60,000 – $70,000 + Monthly Performance Bonus Training: Two weeks in Los Angeles (all expenses paid)

A Leadership Opportunity with an Established Brand

An established Los Angeles luxury dog resort has expanded to Dallas, and we are seeking a General Manager to lead our Dallas location.

For more than a decade, our flagship facility in California has built a reputation for exceptional care, thoughtful design, and an environment where dogs can safely play, socialize, and relax under professional supervision. In Dallas, we’re looking for a strong operational leader to uphold those same standards of excellence and keep raising the bar.

This is an opportunity to lead a growing team, shape the culture of a brand-new facility, and grow a premium location in one of the country’s fastest-growing markets.

While a love of dogs is important, success in this role depends on strong leadership, operational discipline, and the ability to manage a busy multi-department service business.

About the Dallas Resort

Our Dallas location was designed from the ground up to provide a premium environment for dogs, including:

Private overnight boarding suites

Fully supervised cage-free daycare playgroups

Spacious indoor and outdoor play areas

Synthetic turf yards designed for safety and cleanliness

Shaded cabanas and enrichment areas

Wading pools for warm Texas days

Comfortable indoor spaces for rest and relaxation

Every element of the resort is designed to deliver a high-quality hospitality-level experience for both dogs and their owners.

What We Offer

$60,000 – $70,000 annual salary (depending on experience)

Monthly performance bonus

Medical, dental, and vision benefits (after eligibility period)

Paid time off and employee discounts

Complimentary daycare and boarding for your own dog

Two weeks of paid training in Los Angeles (travel and lodging included)

Growth opportunities as the company expands to additional locations

The Role

As General Manager, you will take ownership of the day-to-day operations of the Dallas resort and lead the development of a high-performing team.

This role is ideal for a hands-on operations leader who enjoys managing complex facilities, developing staff, and delivering exceptional guest experiences in a fast-paced service environment.

Candidates who succeed in this position typically come from hospitality, operations, or multi-department service environments where they have experience maintaining high service standards and leading diverse teams.

Key Responsibilities

Oversee daily operations across all departments: Daycare, Boarding, Grooming, Front Office, and Facilities

Recruit, hire, train, and develop a strong local team

Conduct performance reviews and provide ongoing leadership and coaching

Build strong client relationships and resolve service concerns professionally

Ensure adherence to company policies and procedures while implementing operational improvements

Manage staff scheduling, payroll coordination, inventory, and cash handling

Prepare and submit operational and financial reports

Support marketing initiatives and oversee social media engagement

Coordinate vendor relationships and facility maintenance

Transport dogs to veterinary appointments when necessary

Maintain compliance with Texas safety and employment regulations

Requirements

Minimum 3 years of management experience (hospitality, pet care, or operations preferred)

Proven leadership and team-building ability

Strong communication and problem-solving skills

Comfortable working around dogs of all sizes and temperaments

Experience using business management software (Gingr experience is a plus)

Valid Texas driver’s license

Availability to work weekends and holidays

A genuine passion for dogs combined with a commitment to professional standards of care

Training

The selected candidate will complete two weeks of paid training at our Los Angeles flagship location before taking over the Dallas resort. Travel and lodging will be fully covered.

To Apply

Please submit your résumé along with a brief cover letter explaining why you would be the right person to lead our Dallas location.