Technical Program Manager, GES NA, Technical Vendor Management, Design and Construction

About this role

Are you an innovative leader that wants to lead the cross-functional design and deployment of innovative solutions into our world-class existing fulfillment centers and logistics systems? Do you want to take ownership of solving the industry’s most complex problems? Does the challenge of designing and implementing ground breaking solutions for automated material handling equipment, packaging technologies, and systems including robotics and high-speed manufacturing appeal to you? If you’re looking to be challenged in a fast paced and often ambiguous environment, and you have strong technical problem solving and project management skills, then this job is for you!

Amazon is searching for an innovative and solutions-oriented Technical Program Manager who is able to collaborate effectively with internal and external technical teams and be responsible for the design, development and deployment of our material handling systems across multiple building types. The role primarily focuses on the Technical Program Management of integrating systems and devices and delivering turnkey deployable solutions to be delivered in the field.

In this role you will be responsible for working with internal customers to define highly ambiguous problem statements, influencing a global Amazon MHE sourcing and integration strategy, writing technical specifications and performing technical evaluations on equipment, generating multiyear budgets, driving project schedules from design to release, and managing multiple large, high visibility programs simultaneously through the project lifecycle.

This person will possess a strong engineering and program management background, will have demonstrated experience leading medium to large projects, and will have a well-rounded technical background in current MHE technologies and storage solutions. You must be able to thrive and succeed in an innovative environment, and not be hindered by ambiguity or competing priorities. This means you are not only able to develop and drive high-level strategic initiatives, but can also roll up your sleeves, dig in, and get the job done.

This role requires 50% regional travel and availability to work from a corporate office when not traveling. Candidates should either live near or be willing to relocate within a reasonable commuting distance of the office. Relocation assistance may be provided.

Key job responsibilities

• Own multiple large, complex programs through the full development and deployment lifecycle — you are the accountable driver from concept through field delivery
• Partner with internal customers to define ambiguous problem statements and translate them into clear technical requirements and specifications
• Contribute to Amazon's MHE sourcing and integration strategy by evaluating vendor capabilities, performing technical assessments, and generating data-driven recommendations
• Understand product integration requirements across mechanical, electrical, and controls functions at a systems level
• Critique and debate technical designs, assess viability of proposed solutions, and help engineering teams make appropriate trade-offs considering business goals, throughput, quality, maintainability, and operability
• Drive project schedules from design through release, managing dependencies and risks across internal and external stakeholders
• Generate multiyear budgets and track program financials Identify engineering standards and drive consistent application of changes across North America
• Synthesize complex technical and business inputs into clear documentation and specifications
• Lead weekly Team Leads Sync meetings — facilitate agenda, surface hot topics, and track open action items
• Facilitate bi-weekly Team All Call meetings, coordinating topic shares across the team
• Compile and distribute bi-weekly Lookahead/Flash reports covering highlights, lowlights, key meetings, FAT testing schedules, and vendor POCs
• Manage monthly document reviews, ensuring working papers are reviewed internally before leadership submission
• Support quarterly business reviews by compiling executive summaries, sub-pillar updates, FAQs, and appendices
• Prepare quarterly Big Rocks updates for leadership review
• Coordinate annual Charter/Strategy and Headcount Reviews, maintaining documentation in SharePoint and WorkDocs
• Support annual goal-setting processes and provide monthly goal update reminders
• Manage the Team Request Tracker — assign and track action items across team members
• Maintain and optimize operational mechanisms in Smartsheet and Slack to support team workflows

A day in the life Global Engineering Services (GES) North America (NA) Technical Vendor Management operates at the intersection of engineering execution and vendor partnership across North America. A day in the life may involve leading a weekly business review with a general contractor, reviewing scorecard data to identify systemic performance patterns, conducting a strategic planning session with your team leads, or presenting portfolio risk assessments to GES leadership. You will engage with vendor executives, coordinate with GPO on sourcing decisions, align with TVM counterparts, and drive cross-portfolio intelligence that no single project team can see. GES NA Technical Vendor Management is highly collaborative, working daily to make vendor performance consequential, vendor relationships strategic, and Amazon’s construction supply base stronger every year.

About the team The Technical Vendor Management (TVM) organization is an engineering and performance-focused function within NA GES, consisting of five pillars: TVM MHE Vendor Management, TVM MHE Vendor Development, TVM MHE Components, Construction Contracts, and Technical Vendor Management, Construction. We manage the full project lifecycle of Amazon’s vendor relationships for general contractors and specialty subcontractors—from qualification through active project execution, performance accountability, and continuous improvement. Technical Vendor Management exists because vendor performance directly impacts whether Amazon’s network launches on time, on budget, and at the quality level operations require. With our team, vendor performance improves year over year because we make it consequential. We build strategic relationships that unlock decisions site-level teams cannot reach, see patterns across the portfolio that no single project can see, and act on them before they repeat.

Basic Qualifications:

• 3+ years of working directly with engineering teams experience
• 2+ years of software development experience
• 3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules
• Bachelor's degree or above in Industrial Engineering, Mechanical Engineering, or other STEM field
• 3+ years of technical program management working directly with software engineering teams experience
• 3+ years of in material handling equipment (MHE) or automation environments experience, or experience with complex automated material handling equipment, packaging technologies, and systems and high-speed manufacturing
• Experience managing end-to-end project lifecycles including scope definition, scheduling, risk management, vendor coordination, and delivery
• Experience with project management tools and reporting frameworks (e.g., MS Project, Smartsheet, or equivalent) and data-driven decision-making
• Position includes travel up to 50% (Nationwide). Travel involves air travel to regional airports and driving to site locations. A valid driver's license is required due to project assignments in areas with limited public transportation and rideshare options.

Preferred Qualifications:

• Master's degree in engineering or equivalent STEM (Science, Technology, Engineering and Mathematics) field
• Experience in vendor management, RFP and RFIs
• project management certification such as PMP, Scrum, or other Agile certification
• Experience participating in continuous improvement projects in your team to scale and improve controllership with measurable results, or experience in building financial and operational reports/data sets that inform business decision-making
• Knowledge of controls engineering, mechanical/electrical systems, or software integration as it relates to automation infrastructure

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, San Francisco - 146,200.00 - 197,800.00 USD annually USA, MA, Boston - 127,100.00 - 172,000.00 USD annually USA, NY, New York - 139,900.00 - 189,200.00 USD annually USA, TN, Nashville - 120,800.00 - 163,400.00 USD annually USA, TX, Austin - 127,100.00 - 172,000.00 USD annually USA, TX, Houston - 127,100.00 - 172,000.00 USD annually USA, TX, Irving - 127,100.00 - 172,000.00 USD annually USA, VA, Arlington - 127,100.00 - 172,000.00 USD annually USA, WA, Bellevue - 127,100.00 - 172,000.00 USD annually