Career Readiness Program Manager

About this role

Career Readiness Program Manager

• San Diego, California
• Full-time regular
• 5763

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Position Title & Department:

Career Readiness Program Manager; Career Development Center

Posting #

5763

Department Description:

The Career Development Center supports students in developing and achieving career goals that lead to meaningful lives.

University Description:

The University of San Diego, an engaged and contemporary Catholic institution, was founded by the Diocese of San Diego and the Society of the Sacred Heart in 1949. Governed by an independent board of trustees since 1972, USD remains committed to a liberal arts education grounded in the and the pursuit of truth, goodness and beauty. Inspired by this centuries old tradition of Catholic higher education, the University welcomes people of all faith traditions and any, or no, religious background. The future success of USD relies on the contributions of those who seek to foster the development of and an earnest confrontation of .

Detailed Description:

The Career Readiness Program Manager is responsible for the operational administration, student engagement, and delivery of the Career Readiness Program (CRP - comprising PASSPORT, COMPASS, and CONNECT), a graduation requirement for undergraduate students within the College of Arts and Sciences, the Knauss School of Business, and the Shiley-Marcos School of Engineering. Managing the student CRP onboarding process, the Manager executes onboarding activities and targeted outreach efforts to guide undergraduates through required program milestones from initial enrollment toward graduation and meaningful professional futures. This role serves as a functional liaison to academic departments, advisors, and student support staff to facilitate CRP workflows across campus.

Duties and Responsibilities:

Career Readiness Program Lifecycle Execution

• Manages the student onboarding lifecycle pipeline and continuous engagement within the Career Readiness Program (CRP - PASSPORT, COMPASS, and CONNECT), maintaining tracking checkpoints to monitor and advance students through required milestones.
• Facilitates the delivery of all Career Readiness Program (CRP) orientation sessions, running virtual, in-person, first-year, and transfer student onboarding initiatives to establish early program momentum.
• Execute operational and administrative workflows for program management and backend tracking systems, collaborating with the Registrar's Office and IT to ensure student data and quality control procedures are configured accurately across program tracking platforms.
• Manages the end-to-end vetting, approval, and data workflows for campus-partner CRP event submissions; consults with campus partners on program alignment, utilizing Salesforce to award points and ensure accurate tracking of student program milestones.
• Processes and evaluates specialized CRP point requests, including the review and verification of leadership and internship reflections, to validate CRP point eligibility.
• Facilitates backend verification and administrative workflows for specialized experiential learning and off-campus practical experience options, partnering with campus stakeholders to ensure seamless cross-departmental processing.
• Executes proactive onboarding and scalable, milestone-based outreach campaigns throughout the student CRP lifecycle, utilizing data insights to target specific student cohorts and support continuous progress toward program completion
• Collaborate with the Director of Career Development and Readiness and campus partners to explore, design, and implement solutions to improve CRP workflows and processes
• Serves as the primary CRP operational liaison to campus partners, academic advisors, and frontline student support staff - collaborating to integrate milestones into departmental workflows, deliver resources, and review tracking data to address engagement gaps for targeted student populations (such as transfer, non-traditional, and commuter students).

Career Readiness Student Engagement

• Provides targeted CRP guidance and milestone support for students, utilizing proactive outreach to assist with technical program requirements and ensure purposeful completion.
• Delivers specialized, high-impact CRP workshops and classroom presentations - including weekly CRP orientations and transfer orientations - collaborating with campus partners to expand delivery and drive student engagement across designated academic departments.
• Collaborates cross-functionally with colleagues and the communications team to synchronize early-engagement messaging and integrate CRP touchpoints into key milestone campus events.
• Assists with the planning, execution, and support of broader departmental programming, events, and initiatives as required.

Supervision and Career Development Support

• Supervises and coordinates daily assignments for student employees or interns supporting CRP operations.
• Collaborates across the department to monitor student CRP progression metrics and gather team feedback to optimize program delivery.
• Participates in departmental planning and committee initiatives to support CRP goals and enhance program impact.
• Identifies opportunities for process improvement, resource expansion, and increased student participation in the CRP.
• Onboards and helps train new staff members on policies and procedures related to the Career Readiness Program.
• Serves as liaison to professional associations to stay abreast of current developments in career development and readiness trends.

Background check: Successful completion of a pre-employment background check.

Degree Verification Requirement: Persons offered employment in this position will be required to provide official education transcripts for degree verification purposes.

Job Requirements:

Minimum Qualifications:

• Bachelor's degree. Substitution: A master's degree may substitute for one year of experience, at the rate of two years of higher education is equivalent to one year of work experience.
• 2 years of related work experience required.

Preferred Qualifications:

• Prior experience working directly with college students within higher education.
• Experience managing, organizing, and maintaining large data sets.
• Experience utilizing Salesforce, Banner, or equivalent CRM and higher education database systems.
• Proven presentation and public speaking skills, including workshop or group facilitation.
• Demonstrated experience working in cross-functional teams.
• Strong customer service background with a demonstrated ability to triage inquiries, resolve complex issues, and guide students effectively.

Performance Expectations - Knowledge, Skills and Abilities:

• High level of accuracy and strong attention to detail in managing data, updating records, and tracking program milestones.
• Ability to manage Career Readiness Program (CRP) operations, tracking progression checkpoints for undergraduate student cohorts.
• Ability to execute targeted outreach campaigns to engage specific student cohorts and support continuous program completion.
• Professional demeanor and superior interpersonal skills, with the ability to build collaborative working relationships with staff and campus partners.
• Ability to deliver engaging career readiness programming and orientations to undergraduate populations.
• Effective oral and written communication skills, including the ability to facilitate orientation sessions and present information clearly to students and campus partners.
• Knowledge of NACE (National Association of Colleges and Employers) career readiness competencies and the ability to integrate them into programmatic initiatives.
• Knowledge of Salesforce or specialized CRMs, with the ability to input data, track student metrics, and maintain data integrity.
• Ability to process engagement tracking workflows and review student