Program Manager

About this role

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary The Department of Psychiatry's Pediatric Psychiatry OCD and Tic Disorders Program is seeking a qualified applicant for the position of Program Manager. This person would be working with a team of four clinicians, one patient service coordinator, one research specialist, and two interns. This would be a 50–60% time commitment and would involve leading and managing programs and project operations, including overseeing project execution to ensure goals, timelines, and budgets are met. They would also be responsible for implementing all policies and procedures necessary to ensure a safe and efficient department, as well as managing a team that supports the daily administration of programs. The ideal candidate is highly organized, detail-oriented, and diligent; can work independently and as part of a team; and has excellent communication skills.

Key Roles & Responsibilities:

• Implement programs aligned with the organization's overall goals and objectives, ensuring compliance with program mission, established philosophies, and published program guidelines.
• Lead the design, development, and execution of new programs, projects, and initiatives. Serves as first-line contact for prospective fellows and anyone else reaching out about interest in working with the program.
• Develop systems and procure organizational tools to improve efficiency, orderliness, and safety. Develop, maintain, and update the Procedural Manual. Use Workday to order supplies and submit expenses. Schedule space as needed.
• Prepare, maintain, and monitor the budget for the assigned funds. Report monthly status to the Director and collaborate with Finance and Personnel Operations staff to address any issues. Meet regularly with the Development Office to explore funding opportunities. Submit salary changes as needed.
• Assist in building and leading a high-performing team. Monitor clinician productivity monthly and provide feedback to the Director and individual clinicians. Manage intern program by coordinating with Boston University MAMS program to identify candidates; interviewing graduate and undergraduate applicants; and onboarding successful applicants. Interface with Bulfinch Temps to provide coverage for clinical staff as needed. Develop, distribute, and maintain agendas for monthly Team Meeting and weekly Director meeting.
• Supervise Patient Services Coordinator, support staff, and interns. Collaborate with the Program Director on any disciplinary action issues. Complete annual Performance Appraisals alongside the Program Director. Monitor patient intakes weekly, forward to the Director for review, confirm eligibility for appointment with parents via email, and forward intake to the relevant clinician panel.
• Act as a liaison among all staff levels to effectively address program concerns, escalate issues, and ensure coverage as needed.
• Performs other duties as assigned
• Complies with all policies and standards

Qualifications

Education Bachelor's Degree Related Field of Study required Master's Degree Related Field of Study preferred

Can this role accept experience in lieu of a degree? Yes

Experience Supervisory/Team Leadership Experience: 1-2 years required Program Management Experience: 5-7 years preferred

Knowledge, Skills, and Abilities Knowledgeable of program management principles, methodologies, and tools. Demonstrated experience in leading and managing cross-functional teams. Excellent strategic thinking and problem-solving skills. Strong business acumen and ability to identify and pursue funding opportunities. Excellent communication and presentation skills. Ability to work in a fast-paced, dynamic environment and adapt to change.

Additional Job Details (if applicable)

63,648.00 - 92,570.40 - 121,492.80

Remote Type

Hybrid

Work Location

185 Cambridge Street

Scheduled Weekly Hours

24

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range $79,560.00 - $115,720.80/Annual

Grade 7

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at [phone removed].

Mass General Brigham Competency FrameworkAt Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.