Program Manager

About this role

Program Manager

Full time · New York, United States

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Genius Sports

Sport Tech & Data

Program Manager

Mid Level

New York, United States

hybrid

Full time

OperationsGeneral AdministrationCustomer ServiceEvent Planning & Delivery

Job description

About the Role

Owns the customer delivery journey from implementation and go-live through to stable, ongoing operations. The postholder acts as delivery lead for assigned customers, working with Commercial, Product, Engineering and Operations teams. The focus is on keeping every solution healthy and ready for each new season.

Key Responsibilities

• Lead customer implementations from kickoff through go-live, stabilisation and handover to ongoing operations.
• Build and maintain project plans, timelines, budgets and milestones.
• Coordinate teams across Commercial, Finance, Product, Engineering, Legal, Operations and Support, along with customers and external partners.
• Act as the main point of contact for delivery for assigned customers.
• Lead the response to complex, customer-impacting issues during live service, keeping stakeholders informed.
• Plan and run seasonal readiness, including testing, training and venue preparation.
• Manage risks, dependencies and change requests, and share lessons learned to improve delivery.

Required Experience & Qualifications

• Bachelor's degree in Business, Engineering, Information Technology, Project Management or a related field, or equivalent practical experience.
• 5+ years of experience managing complex customer implementations, technical deployments or operational delivery in a customer-facing environment.
• Experience leading several customer projects and cross-functional initiatives at the same time.
• Strong stakeholder management skills, including with senior executives.
• Solid knowledge of project management methods, with experience managing plans, risks, issues and dependencies.
• Excellent communication, organisation and problem-solving skills.
• Experience with Jira, Confluence, Smartsheet, Microsoft Project or similar tools.
• Experience working with global teams in a fast-paced environment.

Preferred Skills

• Knowledge of sports technology, broadcast technology, SaaS, media or enterprise software.
• Project management certification (PMP, PRINCE2, Agile or equivalent).

Workplace

• Office-first culture with hybrid working models that differ depending on role and location.

Salary

• Annualised salary of up to $120,000 USD.

Benefits & Perks

• Eligibility for Genius Sports Group's benefits plan.
• Support for employee wellbeing and opportunities to grow skills, experience and career.

The Application Process

Applicants who need assistance during the recruitment process due to a disability can let the company know when they apply.